Service Manager

Job Title: Service Manager

📍 Location: Surat

💼 Experience: 5+ Years in Service Department

🎓 Qualification: Engineering Graduate (Mechanical / Electrical)

👥 Open Positions: 1

🎯 Age Criteria: 25 – 40 Years

👤 Gender: Male

Key Responsibilities:

• Handle all site and service-related operations
• Enhance customer experience through efficient service delivery
• Generate revenue through service activities and packages
• Manage service calls, emails, and ensure prompt customer response
• Resolve minor issues remotely or coordinate with team for quick solutions
• Arrange technician visits and confirm schedules with customers
• Clearly define scope of work before service or supply
• Optimize use of available resources for efficient operations
• Minimize machine downtime and suggest appropriate solutions
• Conduct Root Cause Analysis (RCA) for service issues and share feedback with relevant teams
• Maintain database of all service calls and records
• Collect customer feedback after service completion
• Ensure proper closure of all service requests
• Promote and sell preventive maintenance/service packages
• Onboard and train new team members
• Monitor and improve team performance

Required Skills:

• Strong service call management skills
• Excellent communication and customer handling abilities
• Problem-solving and coordination skills
• Ability to manage field teams and service operations efficiently

Key Competencies:

• Customer Service & Relationship Management
• Team Leadership & Coordination
• Issue Resolution & RCA
• Service Operations & Revenue Generation

Why Join Us?

• Leadership role in service operations
• Opportunity to enhance customer experience and service quality
• Performance-driven growth and incentives
• Dynamic and professional work environment