Telecalling Executive

Job Summary: The Telecalling Executive is responsible for making outbound calls to prospective and existing customers, handling inquiries, promoting products or services, and achieving set targets. The role involves maintaining customer records, following up on leads, and ensuring a high level of customer satisfaction through effective communication.

• Key Responsibilities: Make outbound calls to potential and existing customers to promote products or services.
• Handle inbound calls and respond to customer inquiries promptly and professionally.
• Understand customer needs and provide appropriate product or service information.
• Generate and qualify leads through calling and follow-up activities.
• Maintain detailed records of calls, customer interactions, and feedback in the CRM system.
• Schedule meetings or appointments for the sales team when required.
• Achieve daily, weekly, and monthly call and sales targets.
• Handle customer objections positively and provide appropriate solutions.
• Build and maintain strong relationships with customers to encourage repeat business.
• Stay updated with product knowledge, company policies, and promotional offers.