Sky Service Grievance Redressal - Team Leader _Sky Channel-Customer Service_Thane
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Grievance Redressal - Team Leader _Sky Channel-Customer Service_Thane
- Lead grievance redressal activities for Sky Channel customer service. - Manage and coordinate a team focused on resolving customer complaints effectively. - Ensure timely and satisfactory resolution of service-related issues. - Act as a point of escalation for complex customer grievances. - Collaborate with other departments to improve customer service processes. - Monitor team performance and provide guidance to enhance service quality. - Maintain records of grievances and resolutions for reporting and analysis. - Drive customer satisfaction through proactive problem-solving and leadership.Job role
Job requirements
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
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