Technical Support Engineer
Mbit Computraining Pvt. Ltd.Fixed
₹10,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹10,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Fast HR reply
HR responded to 95% candidates in last 8 days
20 applicants
Benefits include: PF, ESI (ESIC)
Job Description
**Experience:** 3+ Years
**Qualification:**
* Diploma in Information Technology (IT) OR Graduate in Science
* Minimum 3 years of experience in Technical Support, IT Support, Desktop Support, Helpdesk, or Application Support
* Good communication skills in English and Hindi (Speaking, Reading & Writing)
## Job Overview
We are looking for experienced and customer-focused Technical Support Professionals to provide onsite application and IT infrastructure support. The selected candidate will be responsible for troubleshooting software applications, authentication issues, network-related problems, and assisting end users in ensuring smooth system operations.
## Key Responsibilities
* Provide onsite support for software applications and end users.
* Troubleshoot application-related issues at the first level.
* Resolve Multi-Factor Authentication (MFA) related concerns.
* Handle LAN connectivity and multiple network card issues.
* Troubleshoot DNS and application URL-related problems.
* Support users with remote access and connectivity issues.
* Install, configure, and update antivirus software.
* Assist users with Digital Signature Certificate (DSC) related queries.
* Troubleshoot multi-device enabled hybrid applications.
* Coordinate with Helpdesk and technical teams for issue resolution.
* Escalate unresolved issues and follow up for timely closure.
* Assist users in raising support tickets whenever required.
* Maintain daily logs of issues reported, resolved, and escalated.
* Ensure proper documentation and status reporting of all support activities.
## Required Skills
* Strong knowledge of Desktop and Application Support.
* Understanding of LAN, DNS, VPN, Remote Access, and Network Troubleshooting.
* Experience in Windows Operating Systems and End User Support.
* Knowledge of Antivirus Installation and Security Updates.
* Good troubleshooting and analytical skills.
* Excellent communication and coordination abilities.
* Ability to work independently at client locations.
## Preferred Profiles
Candidates currently working as:
* Technical Support Engineer
* Desktop Support Engineer
* IT Support Engineer
* Application Support Executive
* Helpdesk Executive
* System Support Engineer
* Network Support Engineer
* L1 Support Engineer
* IT Executive
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Coimbatore to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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