Assistant Manager
KSB Company
Work from Office
Full Time
Min. 2 yearsJob Description
Assistant Manager
1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
2. To analyse the complaints and provide solution to the customer with proper root cause analysis
3. Collect application & operation related data for understanding criticalities & possible problems.
4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
5. Gather application & operation related data and various salvaging techniques, used by our customers.
6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
7. To prepare case studies for presentation during training.
8. Any other assignment as directed by the superiors from time to time.
Experience Level
Mid LevelJob role
Job requirements
About company
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