Process Development Lead

Process Development Lead

Job Description

Drive and support business transformation by leveraging in-depth subject matter expertise in respective areas of Operations. This with end-client and End-to-End process in mind;

· Extension of Transformation in the NOC to act as SPOC and act as first level support on all BAU SEV1/SEV2 issues;

· Create the right transparency on NOC needs and health;

· Strengthen and grow the NOC teams and knowledge and support to make NOCs more self-sufficient;

· Support on deployment of new features and enhancements to drive Compliance.

 

Job Responsibilities

· Lead/Support growth and regional initiatives in the NOC in close alignment with Transformation and Innovation teams;

· SPOC for CIP versioning and UAT queries raised by the BAU teams (link to the Transformation SPOC to Tech);

· Drive Compliance to global standards by leveraging country quality and efficiency metrics (alignment with Process Owners);

· Actively support BAU execution team knowledge grow by providing training, documentation and by creating other learning opportunities

 

Role Requirements

· Significant experience working within Operations;

· Experience working in a multi-country, multi-lingual operational environment;

· Experience of working collaboratively across functions;

· Good level of CIP Factory e2e knowledge, to include Inputs, Outputs, different data sources / deliverables, etc;

· Programming experience SQL, R, Python (is a plus);

· Ability and willingness to learn and drive improvement in specific Global processes;

· Effective problem solving;

· Ability to work effectively and collaboratively across functions, departments, geographies and cultures - Team player;

· Effective communication in English, negotiation and training skills, both verbal and written.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level