Receptionist / Front Office Executive

Geodetic Institute of Design and Development (GIDD) is a premier skill development institute dedicated to providing high-quality training and education in various design and development courses. We aim to empower individuals with industry-relevant skills to enhance their career prospects.

We are seeking a dynamic and organized individual to join our team as a Receptionist cum Telecaller. The candidate will be responsible for managing inquiries, following up with prospective students, and maintaining accurate records. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Inquiry Management:
• Handle incoming inquiries (via phone, email, or in-person) regarding GIDD’s skill development courses.
• Provide detailed information about course offerings, fees, schedules, and admission procedures to prospective students.
• Address queries politely and professionally to ensure a positive experience for all visitors and callers.
• Follow-Up:
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• Follow up with leads and prospective students to convert inquiries into enrollments.
• Maintain regular communication with potential candidates to provide updates on course details and upcoming batches.
• Coordinate with the admissions team to ensure smooth follow-up processes.
• Record Maintenance:
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• Maintain accurate and up-to-date records of inquiries, follow-ups, and enrollments in the institute’s database or CRM system.
• Prepare daily/weekly reports on inquiry status, follow-up outcomes, and enrollment progress.
• Ensure all documentation is organized and easily accessible for reference.
• Reception Duties:
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• Greet and assist visitors at the institute’s front desk with a warm and professional attitude.
• Manage incoming calls, direct them to the appropriate departments, and take messages when necessary.
• Maintain a clean and organized reception area to create a welcoming environment.
• Additional Responsibilities:
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• Assist in coordinating events, workshops, or seminars conducted by GIDD.
• Support administrative tasks such as scheduling appointments, managing course timetables, and coordinating with faculty or trainers.
• Contribute to the overall smooth functioning of the institute’s front office operations.