Gold Loan Executive

Job Role

· Coordinate with branch sales team and support BSM,SMs for lead conversion

· Tele-calling / follow up on leads given by salesteam and Corporate office

· Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis

· Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed · Update valuation details in system i.e. Gold portaland loan booking system · Ensure loan processing completed within stipulated TAT.

· Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket · Follow up with customer for timely interest collection

· Gold loan file disbursal in system (this could bedone by BOM for most Branches) · Custody of gold packets in the office, record it asper process

· Raise Payment Request / Cheque Disbursement, recordit as per process · Arrange to send the complete file to COPS as per process.

· Manage Related MIS, interface with COPS, regionalteams as might be required.

· Co-ordinate with central telecalling team for collections / follow up for paymentsfrom overdue borrowersCustomer Support / Serviceas required.

Key Responsibilties

•Sales process management in FMCG/ Direct sales company •

Understanding of gold process understanding ,KYC Knowledge & Sales process

•Gold loan Sales process & BTL Marketing •Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge

Mandatory skills

• Experience in collection and auction will be preferred.
• Min 2 years experience in gold valuation at gold loan NBFCs