The Hard Cash

Collections Team Leader

The Hard Cash
Visakhapatnam
₹30,000 - ₹40,000 monthly*

Fixed

₹30,000 - ₹35,000

Average Incentives*

₹5,000

Earning Potential

₹40,000

Field JobField Job
Full TimeFull Time
Min. 2 yearsMin. 2 years
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

36 applicants

36 applicants

Job Description

Key Responsibilities

  • Team Management: Lead, mentor, and supervise a team of 15 to 20 collection executives or field agents.
  • Target Achievement: Monitor and drive daily, weekly, and monthly recovery and cash collection targets.
  • KPI & Metric Monitoring: Track key performance indicators (KPIs) like Average Handle Time (AHT), Service Level Agreements (SLAs), recovery percentage, and call productivity.
  • Performance Coaching: Conduct regular one-on-one reviews, listen to calls, identify skill gaps, and provide training to improve agent efficiency.
  • Escalation Handling: Handle critical customer disputes, complex negotiations, and high-risk delinquent accounts.
  • MIS & Reporting: Analyze daily Management Information System (MIS) reports to spot collection trends and address performance gaps.
  • Process Compliance: Ensure all recovery practices strictly follow company policies, banking laws, and local debt collection regulations (such as Debt Recovery Agent/DRA standards)


Job role

Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryDebt Collections / Recovery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationDiploma
Skills
SkillsCollection-Debt Recovery
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameThe Hard Cash
Address
AddressVizag, Andhra Pradesh, India
Job posted by The Hard Cash

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You can expect a minimum salary of 30,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Visakhapatnam to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Visakhapatnam at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 30 Sept 2026. For more details, download apna app and find Full Time jobs in Visakhapatnam . Through apna, you can find jobs in 64 cities across India. Join NOW!