CRM Manager

Jupiter Automobiles
Dwaraka Nagar, Visakhapatnam
₹18,000 - ₹27,000 monthly*

Fixed

₹18,000 - ₹25,000

Average Incentives*

₹2,000

Earning Potential

₹27,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

25 applicants

25 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

Role Purpose: To manage the overall customer relationship function of the dealership and ensure high levels of customer satisfaction, retention, complaint resolution and compliance with Honda customer experience standards.

  • Key ResponsibilitiesManage and supervise the CRE/customer care team.
  • Plan daily customer calling and follow-up activities.
  • Monitor:
  • Service reminder calls
  • Post-service follow-up
  • Sales delivery feedback
  • Customer complaints
  • Lost customers
  • Insurance renewal follow-up
  • Exchange campaigns
  • Customer retention activities
  • Monitor customer satisfaction and dealership CSI performance.
  • Personally handle serious or escalated customer complaints.
  • Coordinate complaint resolution with:
  • Service Manager
  • Sales Manager
  • Workshop Supervisor
  • Service Advisors
  • General Manager/Dealer Principal
  • Ensure all complaints are closed within the agreed timeline.
  • Identify repeat complaints and recurring operational problems.
  • Analyse negative customer feedback and recommend corrective action.
  • Monitor CRE calling productivity and quality.
  • Conduct call audits and coaching for CREs.
  • Maintain CRM/DMS database accuracy.
  • Generate daily, weekly and monthly CRM reports.
  • Analyse customer retention trends.
  • Identify inactive/lost customers and run reactivation campaigns.
  • Coordinate customer engagement activities, service camps and promotional campaigns.
  • Track Google reviews and other customer feedback channels where applicable.
  • Ensure Honda-mandated customer follow-up processes are followed.
  • Conduct regular review meetings with Sales and Service departments.
  • Maintain confidentiality of customer information.
  • Key Performance Indicators – KPIsCustomer Satisfaction Index / CSI
  • Complaint closure time
  • Repeat complaint percentage
  • Customer retention percentage
  • PSF completion
  • Service reminder conversion
  • Lost customer recovery
  • Customer database accuracy
  • CRE productivity
  • Negative feedback resolution
  • Appointment conversion
  • Customer review/feedback trends
  • Preferred CandidateGraduate/Postgraduate preferred
  • 3–6 years relevant experience
  • Automobile dealership experience strongly preferred
  • Previous CRM/customer care/team handling experience
  • Strong Excel and reporting skills
  • Good Telugu and English communication
  • Strong complaint-handling ability
  • Good leadership and analytical skills

Job role

Work location
Work locationJupiter Honda, Allipuram Main Rd, Near Ambedkar Statue, Daba Gardens, Mahaarajupeta, Visakhapatnam, Andhra Pradesh, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationDiploma
Skills
SkillsMS Excel, Leadership, Customer retention, CRM software, Customer complaints, Sales management, Follow up
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameJupiter Automobiles
Address
AddressJupiter Honda, Allipuram Main Rd, Near Ambedkar Statue, Daba Gardens, Mahaarajupeta, Visakhapatnam, Andhra Pradesh, India
Job posted by Jupiter Automobiles

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You can expect a minimum salary of 18,000 INR and can go up to 27,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Diploma degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Visakhapatnam to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Visakhapatnam at apna.

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