Senior Front Office Executive

NIGHT SHIFT FRONT OFFICE EXECUTIVE

Hotel Lemon Park is looking for a professional, responsible, and guest-focused Front Office Executive to join our night shift team.

Position

Front Office Executive – Night Shift

Location

Hotel Lemon Park

Job Type

Full-time | Night Shift

Key Responsibilities

- Handle night-time check-ins and check-outs efficiently and professionally.

- Welcome guests, verify reservations, and complete registration formalities.

- Handle guest queries, requests, and complaints during the night.

- Manage room allocations, bookings, cancellations, and modifications.

- Handle cash, card payments, billing, and daily financial transactions accurately.

- Perform night audit procedures and verify daily hotel transactions.

- Coordinate with housekeeping, security, and other departments for guest requirements.

- Monitor the front desk and hotel activities during the night.

- Maintain accurate records, reports, and shift handover notes.

- Ensure proper handling of guest identification and hotel documentation.

- Respond appropriately to emergencies and immediately escalate serious issues to the concerned manager.

- Maintain a professional appearance and provide excellent customer service at all times.

Requirements

- Previous experience in hotel front office/reception is preferred.

- Freshers with good communication skills may also be considered.

- Good English and communication skills.

- Basic computer knowledge and familiarity with hotel billing/PMS software.

- Ability to handle cash and billing accurately.

- Should be comfortable working night shifts.

- Must be responsible, alert, punctual, and presentable.

- Ability to work independently during night hours.

Preferred Skills

- Guest handling and customer service

- Communication and interpersonal skills

- Basic accounting and billing knowledge

- Problem-solving ability

- Computer/PMS knowledge

- Professional attitude and grooming

What We Offer

- Competitive salary based on experience

- Professional and friendly work environment

- Opportunity to develop a career in the hospitality industry

- Staff benefits as per hotel policy

To Apply:

Interested candidates can contact Hotel Lemon Park with their updated resume and relevant experience details.