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Kotak Mahindra Bank

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Relationship Manager-Bharat Business-Bharat Business Loans-SalesThe Relationship Manager – LAP &amp; Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention.

  

Key Responsibilities:<ul><li>Business Development:</li><li>Customer Relationship Management:</li><li>Credit Assessment:</li><li>Sales Target Achievement:</li><li>Market Intelligence:</li><li>Source new clients through market visits, channel partners, and referrals.</li><li>Promote LAP and affordable home loan products in the assigned territory.</li><li>Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners.</li><li>Manage customer lifecycle from lead generation to loan disbursement.</li><li>Handle client queries and ensure timely resolution.</li><li>Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals.</li><li>Conduct initial credit evaluation and financial analysis of customers.</li><li>Ensure compliance with company’s risk policy and documentation standards.</li><li>Liaise with credit and operations teams to ensure smooth processing and disbursement of loans.</li><li>Achieve monthly and quarterly sales targets for LAP and affordable loans.</li><li>Monitor performance and proactively take corrective actions to ensure goals are met.</li><li>Keep abreast of market trends, competitor products, and pricing strategies.</li><li>Provide feedback and insights to the product and marketing teams.</li></ul>

  

Qualifications:<ul><li>Bachelor’s degree in Business Administration, Finance, or related field (MBA preferred)</li><li>2-5 years of experience in sales of LAP, home loans, or affordable housing loans</li><li>Knowledge of local market and customer base</li><li>Understanding of lending norms, credit assessment, and compliance</li></ul>

  

Skills Required:<ul><li>Strong interpersonal and communication skills</li><li>Proven sales and negotiation abilities</li><li>Customer-centric mindset</li><li>Ability to work independently and in a team</li><li>Good knowledge of financial documents and credit underwriting</li></ul> <h4>Experience Level</h4>Mid Level

Relationship Manager

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Acquisition Manager-RL SALES-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Sky Service UVKYC - RM-Sky Channel-VKYC CEC Officer - Inbound - Retail Liabilities 




Department
Sky Channel-VKYC


Location
Thane


Reporting To
Sky Service UVKYC - Team Leader


Position GradeM1/M2  Job Role <ul><li>To Attend the inbound and Outbound calls of customers in UVKYC and process the queries &amp; requests to customer's satisfaction</li><li>Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.</li><li>Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.</li><li>Adherence to Information Security norms &amp; quality process norms.</li><li>To be aware of and comply with any updates about the process </li><li>Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance </li><li>Should be open to cross sell (banking product) on customer's call, when required</li></ul>Job Description  <ul><li>Graduate</li><li>Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage</li><li>Excellent communication skills – Verbal &amp; Written</li><li>Languages : English &amp; Hindi</li><li>Flexible to work 24/7 (For Females: 7AM till 9PM) including Sunday/holidays</li><li>Flexible to get scattered 8 Week Offs in a month with 9.5 hours shift</li><li>Good listening skills and strong communication abilities.</li><li>Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude &amp; works with integrity</li><li>Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers &amp; customers</li></ul><h4>Experience Level</h4>Entry Level

Customer Service Executive

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.

Assistant Relationship Manager

Service Officer-BRANCH BANKING-Branch BankingWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Acquisition Manager-Sales-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Business Relationship Manager - SBE-Small Business Enterprise-Sales• To understand clients business &amp; provide appropriate working capital solutions across Fund/ non Fund based products like Cash Credit, Demand Loan, Buyers credit, LC, BG etc. • Work closely with Branch Banking teams for new customer addition. • To penetrate client with various products like Current Account/Term Deposits/Transaction Banking/Trade Finance for the primary Relationship &amp; Group companies. • To build relationships with key persons (CFOs/ promoters) in the target segments &amp; build client trust &amp; confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) &amp; Augment the presence and penetration of the Kotak brand in the target market Maintain high caliber client service. • Improve efficiency by monitoring &amp; overseeing continuous improvement of processes constantly have a rapport with the operating units to customize and develop solutions
Understand client businesses and provide appropriate working capital solutions across fund/non-fund based products. Collaborate with branch banking teams for new customer acquisition. Cross-sell products such as Current Accounts, Term Deposits, Transaction Banking, and Trade Finance to primary and group companies. Build and maintain relationships with key client stakeholders (CFOs, promoters). Increase book size and profitability of the assigned portfolio. Analyze client business models, trade activities, and cash flows to identify growth opportunities. Monitor competitive landscape and enhance Kotak’s brand presence in target segments. Ensure high-quality client service and timely resolution of queries. Drive process improvements and coordinate with operating units to develop customized solutions.<h4>Experience Level</h4>Mid Level

Relationship Manager - Business Banking - Affluent-AFFLUENT-Relationship Manager- Responsible for managing and growing relationships with affluent business banking clients.
- Focus on providing tailored financial solutions to meet the needs of high net-worth business customers.
- Requires strong interpersonal and client management skills to maintain and expand the client base.
- Role involves understanding business banking products and services to advise clients effectively.
- Candidate should be capable of working in a dynamic banking environment with a focus on business growth.
- The position is based in Hyderabad, indicating a need for local market knowledge.
- No explicit mention of required skills, languages, or educational qualifications.
- Experience requirements are not specified but implied to be for experienced professionals given the seniority of the role.

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.
Source new customers for gold loan products through branch walk-ins, field visits, and local networking
Explain product features, eligibility criteria, and documentation requirements to customers
Ensure timely processing and disbursement of gold loans
Maintain high levels of customer service and satisfaction
Cross-sell other banking products such as CASA, insurance, and investment products
Ensure compliance with internal policies, audit norms, and regulatory guidelines
Maintain accurate records of customer interactions and loan documentation
Collaborate with branch teams to ensure seamless operations and customer experience<h4>Experience Level</h4>Mid Level

Gold Loan Executive

Premier Acquisition Manager-Sales-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

HO Product Manager - Household-HO & SUPPORT-HO House HoldJob DescriptionAttributeDetails


Job Title
Senior Manager – Fee Management (Debit Card) &amp; Cost Optimization


Location
Mumbai


Department
Revenue Assurance


Reports To
Esha Sanghvi


Grade
SM


Work Mode
Daily in-office


 Role Overview
The role involves end-to-end management of Debit Card Fee Lines and Cost Optimization initiatives. The incumbent will work closely with Technology, BSG, BIU, Finance, and other cross-functional teams to ensure accurate fee charging, leakage prevention, and cost efficiency across products and processes.Key Responsibilities
<ul><li>Gain in-depth understanding of DCMS systems and related platforms.</li><li>Liaise with Tech, BSG, and cross-functional teams to enable fee charging setup, BRD creation, and testing (pre-launch and post-launch).</li><li>Monitor fee performance and report income numbers regularly.</li><li>Identify and resolve leakages in fee charging.</li><li>Conduct competition benchmarking for fee structures.</li><li>Plan and track budgets for fee lines; analyze gaps vs. targets.</li><li>Perform RCA for leakages and recommend corrective actions.</li><li>Analyze opportunities for new income lines.</li><li>Collaborate with cross-functional teams and Finance team to understand cost structures linked to products and identify opportunities to reduce costs through digital initiatives or process streamlining.</li><li>Drive initiatives to improve fee-linked customer experience, reduce complaints/calls, and enhance transparency.</li></ul>Skills &amp; Competencies
<ul><li>Strong analytical skills and comfort with advanced financial analysis and data interpretation.</li><li>Ability and intent to learn technology systems (DCMS, Finance tools).</li></ul>Ensure adherence to compliance and regulatory guidelines in all fee management processes, including RBI directives and internal audit standards.Maintain robust documentation and audit trails to support regulatory reporting and governance requirements.Understanding of regulatory frameworks and compliance standards applicable to fee management and cost optimization.<ul><li>Excellent project management and ability to meet timelines.</li><li>Strong interpersonal skills to build rapport with cross-functional teams.</li><li>Detail-oriented with a problem-solving mindset.</li></ul>Preferred Qualifications
<ul><li>Graduate/Postgraduate in Finance, Business, or related field.</li><li>Prior experience in fee management, product costing, or process optimization preferred.</li></ul><h4>Experience Level</h4>Mid Level

Administrative Operations Manager

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Kotak Mahindra Bank Jobs - 1298 Verified Vacancies

Relationship Manager

Senior Service Associate

Acquisition Manager

Customer Service Executive

Senior Service Associate

Assistant Relationship Manager

Senior Service Associate

Acquisition Manager

Assistant Relationship Manager

Relationship Manager

Assistant Relationship Manager

Gold Loan Executive

Acquisition Manager

Administrative Operations Manager