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Porur

Job Title: SHIFT MANAGER
Location: Chennai
Company: Amadora Gourmet Ice Cream www.amadora.in
About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings.

Outlets – Bengaluru (5no’s) Chennai (4no’s)
Chennai Locations - ECR, KNK Road, ECR and  Velachery 

Role – SHIFT MANAGER
The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.

Job Description:
1. Team Leadership:
·       Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.
·       Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.

2. Customer Service:
·       Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.
·       Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.
3. Shift Operations:
·       Open or close the store as scheduled, following established opening and closing procedures.
·       Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.

4. Quality Control:
·       Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.
·       Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.
 
5. Food Safety and Hygiene:
·       Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.
·       Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.

6. Cash Handling:
·       Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.
·       Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.
7. Training and Development:
·       Train new employees on company policies, procedures, and operational standards.
·       Provide ongoing coaching to enhance staff performance, including cross-training for different roles.

8. Problem Solving:
·       Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.
·       Escalate any complex problems to higher management as needed.

9. Sales and Upselling.
·       Encourage suggestive selling techniques to increase average transaction values.
·       Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.

10. Reporting:
·       Maintain accurate records of daily sales, customer feedback, and employee performance.
·       Generate shift reports for management review, highlighting notable achievements and areas for improvement.

Qualifications:
·       High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.
·       Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.
·       Strong customer service orientation and interpersonal skills.
·       Knowledge of food safety regulations and best practices.
·       Ability to lead and motivate a team, fostering a positive work environment.
·       Proficiency in cash handling and point-of-sale systems.
·       Detail-oriented with excellent organizational and multitasking abilities.
·       Effective problem-solving skills and the ability to remain composed under pressure.
·       Flexibility to work varied shifts, including weekends and holidays.
·       Basic computer skills for reporting and communication purposes.
Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.

Benefits:
·       Competitive salary with performance-based incentives.
·       Opportunities for career growth and advancement.
·       A chance to be a part of Amadora's nationwide expansion journey.
·       Statutory benefits like PF, Esi, Bonus, Gratuity.

Employment Type:
Full Time
 


Amadora Gourmet Ice Cream Private Limited

Shift Manager Premium Ice Cream 32K + Benefits

The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination.

Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns
Prepare and serve menu items efficiently and with consistency
Train and guide new associates in store processes
Monitor cleanliness, product quality, and service standards
Support the Store Manager in inventory management and restocking
Take responsibility for shift operations in the manager’s absence
Ensure compliance with health, safety, and hygiene standards
Help in opening/closing procedures and daily reporting


Requirements: 2 years of experience in a café, QSR, or food retail environment
Strong communication and interpersonal skills
Leadership mindset with the ability to guide others
Basic knowledge of POS systems and shift handling
Dependable, positive, and customer-focused



Senior Associate Premium Ice Cream 28k+ Benefits

Job Description:
As a Guest Service Associate at Amadora Ice Cream, you will play a key role in delivering an exceptional customer experience. We are looking for individuals who are enthusiastic about customer service, love working in fast-paced environments, and have prior experience in the Quick Service Restaurant (QSR) industry. Your primary responsibilities will include taking customer orders, serving ice cream, ensuring store cleanliness, and maintaining a friendly, welcoming atmosphere in our stores.
Key Responsibilities:
Greet customers with a warm and friendly attitude.
Take customer orders, manage payments, and serve ice cream with efficiency and attention to detail.
Maintain the cleanliness and organization of the store, including sanitizing work areas and equipment.
Handle customer queries and provide information on flavors, products, and store promotions.
Ensure that the store is always well-stocked with products and supplies.
Support your team in maintaining high standards of customer service and operational efficiency.

Please share your resumes to jobs@amadora.in or you can call on +91 9994681138.


Associate Premium Ice Cream 25K + Benefits

Compass Group

Waiter / Steward

Nurturing Green Beans Program

Tata Starbucks Offers 1-year paid Apprenticeship @ Stores

Join us for coffee, stay for the community, connections & opportunities; while you enjoy:

Opportunity to be a partner with two iconic global brands
5 Days of work at stores
Community impact opportunity
Free world-class beverages/ meals
Opportunity to become a Starbucks Coffee Master
Starbucks Global Academy access for you & family
30% discount on Starbucks & Tata products
Mental counselling support
Opportunity to grow into Flexi Barista / Shift Supervisor, after apprenticeship



Tata Starbucks Private Limited

Tata Starbucks Graduate Apprentice

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Restaurant Staff Kitchen Help Steward Jobs in Chennai - 5 Verified Vacancies

Shift Manager Premium Ice Cream 32K + Benefits

Senior Associate Premium Ice Cream 28k+ Benefits

Associate Premium Ice Cream 25K + Benefits

Waiter / Steward

Tata Starbucks Graduate Apprentice

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