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College Square

Bowbazar

Work type: On-site (Kolkata) or Hybrid/Remote – aligning to Gulf business hours
Shift: 11:30 AM–8:30 PM IST (10:00 AM–7:00 PM GST)
Compensation: Fixed ₹12,000/month + performance-linked incentives up to ₹68,000/month (uncapped; based on sales/retention KPIs)
About the RoleYoForex partners with Flexy Markets (Dubai), a fast-growing forex brokerage. We’re hiring experienced Telecallers who can drive revenue through outbound calling, customer retention, and cold calling. You will engage our existing clients and also prospect new leads via our CRM, nurture them through the account and funding journey, and retain them for long-term activity.
Key ResponsibilitiesOutbound Calls (Warm & Cold):
Call existing YoForex/Flexy Markets clients from the CRM for re-engagement, funding nudges, and renewals; cold-call new prospects to open and activate trading accounts.
Client Retention:
Reduce churn by building rapport, understanding objections (spreads, platform, execution, withdrawals), and offering suitable solutions or plans.
Sales Conversion:
Move prospects through the funnel: KYC → account opening → first deposit → first trade; upsell/cross-sell where appropriate.
Follow-ups & Pipelines:
Run disciplined follow-ups (calls, WhatsApp/SMS, email) and keep CRM stages, call notes, tasks, and outcomes updated in real time.
Objection Handling & Education:
Explain platform basics (MT4/MT5), account types, deposits/withdrawals, and promotions without giving investment advice.
Quality & Compliance:
Follow approved scripts, call etiquettes, and no-advice policy; respect DND lists and local telemarketing norms; ensure KYC/AML awareness.
Daily Metrics:
Hit targets for dials, connects, presentations, qualified leads, account openings, first-time deposits (FTD), reactivations, and retention rate.
What We’re Looking ForExperience: 1–3+ years in tele-sales/retention, preferably BFSI/Trading/Fintech/Forex/Brokerage.
Retention Mindset: Proven track record keeping customers active and reactivating dormant accounts.
Cold-Calling Confidence: Comfortable with 120–180 dials/day and structured follow-ups.
CRM Fluency: Hands-on with CRMs (e.g., Zoho/Freshsales/HubSpot) and call-tracking dashboards.
Communication: Clear English & Hindi required; Bengali is a plus; Arabic is a strong advantage.
Domain Basics: Familiarity with forex terms (pips, leverage, margin, spreads, account types) and MT4/MT5 onboarding.
Ownership: Target-driven, organized, resilient, and coachable.
Success Metrics (KPIs)Daily dials & connect ratio
Qualified lead to account-open conversion
FTD (first-time deposit) count & value
Reactivation rate of dormant clients
30/60/90-day retention & repeat deposit rate
QA score (script adherence, call quality) and CRM hygiene
Compensation & IncentivesFixed Pay: ₹12,000/month
Incentives: Up to ₹68,000/month based on:

Accounts opened & FTD value
Reactivations and repeat deposits
Retention (30/60/90-day activity)
QA & compliance scores
Additional perks: Training on product/process, performance bonuses, fast-track growth for high performers.

Tools You’ll UseCRM (lead queues, dispositions), IP telephony/call dialer, WhatsApp Business/approved messaging tools, email sequences, and shared sheets/dashboards. (Experience with Zoho/WATI/Exotel/Knowlarity is a plus.)
Growth PathHigh performers can advance to Senior Telecaller → Retention Specialist → Team Lead (Sales/Retention) and beyond.
30–60–90 Day Plan (Outcomes)30 days: Ramp on product, scripts, CRM; hit 70% of daily activity targets.
60 days: Consistent conversions on warm leads; first reactivation wins; CRM hygiene ≥95%.
90 days: Full target delivery across FTDs/reactivations; stable retention metrics; eligible for top-tier incentives.
Important NotesThis is a sales & retention role—no investment advice may be provided.
All calls may be recorded for training & compliance.
You must follow approved scripts and local telemarketing/Do-Not-Disturb regulations.



Yo Forex

Telecaller

Chandni Chowk

Recruitment skills, Gentle presentation, Financial knowledge and team management skills required.


Kotak Life Insurance

Team Leader - Operations

Lalbazar

Mymoneymantra

Telesales Executive

New town

Bajaj Allianz Life Insurance Company Limited

Telecalling Team Leader

Job Description Job Title: Customer Support Executive – International Voice Process
Location: Pune / Bangalore (Interviews in Kolkata)
Company: Top Indian MNC – IT & Customer Support
Employment Type: Full-Time
Education: Graduate
Experience: 0 – 10 Years
Salary: Freshers: ₹5.00 LPA (CTC), Experienced: Up to ₹5.75 LPA (CTC)




Key Responsibilities: Handle inbound/outbound international customer calls
Resolve queries and deliver excellent customer service
Maintain service quality and documentation standards
Work in a fast-paced support environment







Requirements Freshers with excellent English speaking skills
Experienced professionals (1+ year in international voice support)
Must be currently in Kolkata or West Bengal region
Willingness to relocate is required



Benefits Relocation support provided
Paid professional training
Growth in a global MNC environment
Interview Process: First Round: Communication screening in Kolkata
Final Round: Face-to-face interview in Kolkata office




2Coms Consulting Pvt Ltd.

International BPO Executive

Bidhannagar

We are seeking a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
1. Customer Interaction: Handle incoming calls, emails, and chat requests from customers to address their inquiries, complaints, and provide product information.
 2. Issue Resolution: Identify and resolve customer issues promptly and efficiently, escalating complex problems to the appropriate department if necessary.
3. Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information and support to customers.
4. Customer Records: Accurately document customer interactions and maintain detailed records of inquiries, complaints, and actions taken.
5. Feedback Collection: Gather customer feedback and communicate it to relevant departments to improve products and services.
6. Follow-Up: Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service.
7. Support Team: Collaborate with team members to improve customer service processes and share best practices.
8. Compliance: Adhere to company policies, procedures, and regulatory requirements in all customer interactions.


Ayka Communication Pvt Ltd Pvt. Ltd

Customer Support Executive

🚨 Bulk Hiring | International Voice & Email Support | Jaipur 🚨
Join a premium international campaign and take your BPO career to the next level!
📍 Location: Jaipur
💼 Role: Voice & Email Support (Non-Voice)
🕐 Shift: Rotational (Includes Night Shifts) | 5 Days Working
✨ Eligibility:


Graduate (Mandatory)


Min. 0-3 Year BPO Experience


Excellent English Communication


💰 Salary: ₹30,000 – ₹41,000 CTC
🎁 Benefits:
✈️ Free Flight Ticket
🏨 14 Days Hotel Stay
💸 ₹10,000 Relocation Bonus
🚫 Note: No leaves during the first 3 months (except weekly offs).
📩 Apply now! Immediate joiners preferred.


Smartroot Placement

Salt Lake City Sector 5


Teleminds Infotech Pvt. ltd Is URGENTLY HIRING!!I
International BPO Experienced candidates for Australian Telecom/ Energy Process in Fixed Morning Shift.

Process: Energy/ Telecom/ Insurance

THE CANDIDATE WITH  PREVIOUS INTERNATIONAL/DOMESTIC  BPO EXPERIENCE ARE PREFERRED.
Hiring for associate level and senior profile (TL)


EXPERIENCED TEAM LEADERS: INTERNATIONAL VOICE PROCESS
SHIFT TIMING:
Mon-Fri: 6:00AM TO 3:00PM
Sat: 6:00AM TO 12:00PM

FREE PICK AVAILABLE


Teleminds Infotech

International Voice Process Agent

Garcha

Key Responsibility Areas (KRA):
Digital Marketing & Branding

Manage company pages on LinkedIn, Instagram, and other social platforms.
Run paid and organic campaigns to generate qualified leads.
Design posts, reels, and creatives related to crane operations, deployment, and achievements.

Content Development

Create digital brochures, presentations, and case studies.
Draft emailers, proposals, and marketing materials.

Lead Engagement & Client Interaction

Make follow-up calls to digital inquiries or leads generated from campaigns.
Engage with potential clients to explain offerings and schedule meetings.
Maintain and share inquiry status with management.
Send Email and Generate Enquiries

Office Coordination & Support Tasks

Support admin or logistics team during critical periods (documentation, follow-up, etc.).
Maintain record of marketing materials and vendor coordination.




Octagon Enterprises Private Limited

Social Media Marketing Executive

Company - Octagon Enterprises Pvt. Ltd. – Kolkata


1. Position: Telecaller / Customer Relationship Executive
Department: Sales & Marketing
Reporting To:Business Head / CEO
Location:Kolkata
Employment Type: Full-time


Job Description (JD):
The Telecaller will handle outbound and inbound calls to generate new business leads, follow up with clients, and support the sales and operations teams. This role is crucial for connecting with builders, EPC companies, and contractors to promote crane rental services and maintain strong customer relationships.


Key Responsibility Areas (KRA):
Lead Generation & Client Outreach

Call potential and existing customers to explain company services.
Identify opportunities for crane rentals, resale, or related services.
Maintain daily call logs and update the CRM/Excel tracker.

Coordination with Sales Team

Support in preparing quotations, following up on proposals, and coordinating client visits.
Track pending orders, lost opportunities, and conversion ratios.

Customer Relationship Management

Maintain long-term relationships with key customers.
Provide after-service support, coordinate feedback and issue resolution.

Reporting & Documentation

Submit daily/weekly performance and inquiry reports.
Keep client database updated and accurate.



KPIs:
Minimum 60–80 effective calls per day.
Number of qualified leads generated per week.
Lead-to-order conversion ratio.
Reporting accuracy and consistency.



Qualification & Experience:
Graduate in any stream.
Minimum 6 months of B2B calling experience (construction/equipment background preferred).
Excellent communication and follow-up skills.




Teleminds Infotech Pvt. ltd Is URGENTLY HIRING!!I
International BPO Experienced candidates for Australian Telecom/ Energy Process in Fixed Morning Shift.

Process: Energy/ Telecom/ Insurance

THE CANDIDATE WITH  PREVIOUS INTERNATIONAL  BPO EXPERIENCED ARE PREFERRED.
Hiring for associate level.


SHIFT TIMING:
Mon-Fri: 5:30AM TO 2:30PM
Sat: 5:30AM TO 11:30AM

FREE PICK AVAILABLE

For further queries or sharing Cvs kindly call or Watsapp HR Priyadarshini @9123761574


Jadavpur

Pnb Metlife India Insurance Company Limited

Team Coordinator

Gariahat

💼 Insurance Consultant – Bajaj Allianz Life Insurance📍 Location: Anywhere in India
🕒 Full-Time | Flexible Hours 
🌟 Join the Winning Team at Bajaj Allianz!Are you looking to build a rewarding career in the insurance industry? 🌱 Bajaj Allianz Life Insurance is looking for dynamic, self-driven individuals to join us as Insurance Consultants! Be part of one of India’s most trusted brands and help people secure their future. 🛡️💙
🔑 Key Responsibilities:🤝 Identify and connect with potential clients
📞 Explain insurance plans (Life, Term, ULIPs, Retirement, etc.)
📝 Guide customers through the policy selection & application process
📊 Achieve monthly sales targets with customer-first approach
🧑‍🏫 Attend training sessions and upskill regularly
💬 Maintain long-term relationships with clients and ensure renewals
🧠 What You Bring:✅ 10th pass / 12th pass / Graduate (minimum education requirement may vary by region)
🗣️ Strong communication and presentation skills
🧍 Self-motivated, confident, and goal-oriented
📲 Basic understanding of digital tools and mobile apps
🌟 Freshers & experienced candidates welcome
🎁 What You Get:💰 Attractive commission-based earnings (no cap!)
🏆 Performance-based incentives, rewards & recognition
📚 Free training and IRDAI licensing support
🌐 Flexible working hours — work from home/field
📈 Opportunity to grow into Agency Manager / Development Officer roles

📢 Why Bajaj Allianz Life?✅ Trusted Brand
✅ 1,00,000+ Active Consultants
✅ Digital-First Processes
✅ Regular Rewards & Contests
📩 Interested? Apply Now!
📞 Contact: Debabrata Chakrabarty
📧 Email: chakrabartydebabrata4@gmail.com
🌐 Learn more: www.bajajallianzlife.com


Insurance Consultant

Lake Market

We are hiring !! 
Company: Krishivikas Udyog private Limited 
Position: Service Head (Female)
Company: Krishivikas (Agri-Tech Division)
Location: Mudiali, Rabindra Sarovar, South Kolkata
Salary: (depending on experience and last drawn salary)

About the Role:
We are looking for a dynamic and responsible Service Head (Female) to lead our service operations in the Agri-Tech division. The ideal candidate should have excellent communication skills and the ability to manage customer relations, handle queries, and coordinate between departments to ensure smooth service delivery.

 Key Responsibilities:

Oversee and manage the customer service and support operations.

Handle client escalations and ensure timely resolutions.

Coordinate between sales, operations, and technical teams for smooth workflow.

Maintain and enhance customer satisfaction and retention.

Prepare service reports and provide insights for process improvements.

Manage a small service team and ensure targets are achieved efficiently.

 Requirements:

Female candidate preferred.

Strong communication skills in English, Bengali, and Hindi.

Minimum 4-6 years of experience in customer service, client relations, or service management (Agri-Tech or related industries preferred).

Leadership qualities and ability to manage a team.

Proficient in MS Office and reporting tools.

📧 To Apply:
Interested candidates can send their updated CV to hr1@abybaby.co.in


Abybaby Events Private Limited

Customer Service Manager

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Telecalling Bpo Telesales Jobs In Kolkata - 294 Verified Vacancies

Telecaller

Team Leader - Operations

Telesales Executive

Telecalling Team Leader

International BPO Executive

Customer Support Executive

Customer Support Executive

International Voice Process Agent

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Telecaller

International Voice Process Agent

Team Coordinator

Insurance Consultant

Customer Service Manager