TA Services Team Lead

TA Services Team Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Summary

The TAS Team Lead – Gurugram is responsible for leading the GGN-based Talent Acquisition Services team, owning end-to-end delivery for the India/GGN region's recruitment and HR operations processes. This includes background verification (BGV) case management, vendor coordination, invoicing oversight, and stakeholder reporting. The role reports into the Group Operations Lead – TAS and partners closely with regional Team Leads, HRBPs, and vendor partners to drive consistent, compliant, and high-quality service delivery.

Key Responsibilities

• Lead day-to-day performance management, coaching, and development of GGN TAS analysts and specialists.
• Own regional SLA and productivity metrics, including Time to Onboard, Requisition Management hours, and Prohance productivity/availability benchmarks.
• Drive BGV case closure tracking and manage vendor escalations for the region.
• Serve as the primary regional point of contact for stakeholder reporting, including Monthly Business Review (MBR) inputs and leadership dashboards.
• Partner with HRBPs and cross-regional Team Leads on process standardization and participation in TAS Transformation initiatives.
• Oversee invoicing and vendor handover processes specific to the GGN team.
• Support hiring, onboarding, and capacity planning for the GGN team.
• Ensure compliance with regional labor law and BGV requirements across all team activities.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 5 years of previous work experience in Talent Acquisition, HR Operations, or a related field.
• Prior people-management experience preferred.
• Familiarity with Workday, Prohance, or equivalent TA/HR systems.
• Strong stakeholder management and cross-regional collaboration skills.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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