HR Service Center Specialist- Spanish Language Expert

Job Duties

• Under broad direction, provides escalation support, coordination of workflow, and quality improvement direction to Human Resources Service Center staff.
• Provides accurate and prompt response to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e- mail. Interprets, applies, and communicates conceptual elements of Human Resources policies, rules, and regulations.
• Ensures organizational goals are met by interpreting and applying HR processes, replicating successful practices, proactively developing internal relationships, and identifying areas for improvement. Escalates issues that require specific, in-depth knowledge to the appropriate HR Center of Excellence (COE).
• Follows up on outstanding issues to ensure resolution, keep the customer informed on the status, and close out the case when complete.
• Serves as a first-level subject matter expert for most Human Resources administration issues.
• May instruct, mentor, or monitor the work of HR Service Center staff.
• Requires completion of an undergraduate degree in Human Resources or a similar business field.
• Requires at least one years of experience that includes a combination of customer service and functional Human Resources experience.

Key Responsibilities/Accountabilities:

We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team. 

Skillset:

• Strong Spanish written and verbal communication skills (B2/C1 level).
• Adaptable & Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.

Qualifications

Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.

Total Years of Experience:  2-7 Years

Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.

Characteristics: Exposure to working on a highly dynamic environment.  Flexible to work in night shifts.

Shift Timing: 6:00 PM IST to 3:00 AM IST (varies)