811-CEC Team Manager-Inbound_Digital Banking Kotak 811-Contact Centre Inbound_Uttar Pradesh
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
811-CEC Team Manager-Inbound_Digital Banking Kotak 811-Contact Centre Inbound_Uttar Pradesh
- Manage and lead the inbound digital banking contact center team. - Oversee daily operations to ensure high-quality customer service. - Coordinate with stakeholders to meet business objectives. - Drive team performance and productivity in a banking environment. - Handle escalations and provide solutions for customer issues. - Ensure compliance with banking regulations and internal policies. - Facilitate training and development of team members. - Monitor key performance indicators and implement improvements. - Collaborate with cross-functional teams to enhance customer experience. - Support digital banking initiatives through effective team management.Job role
Job requirements
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