Facilities Manager

What this job involves:

• Responsible for the overall Low side soft services operations.

• Ensure immediate response to Priority Calls.

• Scheduled and Surprise walk around of the Facility to ensure high standards of housekeeping and upkeep

• Ensure the TTs are closed with in timelines/SLAs.

• Advising the business on measures to improve the efficiency and cost effectiveness of the facility.

• Prepare & Managing Budgets, Leverage technology, Make quick decisions and solve problems.

• Maintain good relationships with a wide range of employees, managers, executives, suppliers, vendor & Client stake holders.

• Events management, ADHOC and planned request to be handled with the guidelines provided.

• Co-ordinate and execution of all the BU moves in sync with the space management team.

• Overseeing mail room services

• Overseeing of Medical room and Ambulance services.

• Ensure the accruals are submitted with minimal or no variance.

Coordinate & Deliver

• Responsible for the upkeep of the Low side soft services areas/floors.

• Monitoring Facilities Assistant managers/Executives and assigning them the task/guide them where ever required.

• Handle all emergency situations pertaining to employees and TPV

• Work as a team player with co-workers and in conjunction with other departments.

• Ensuring the site compliance scores are maintained as per the statuary norms.

• To have the monthly connects with the TPV Vendor for seamless operations.

• Analyse the vendor score card to raise the bar.

 Customer Service

• Deliver high quality, prompt and courteous Facility Management services in support of Client’s business needs in a safe working environment

• Be accessible for escalation of all FM related issues

• In case of any medical emergencies at site He/she has to promptly act up on the situation and further reporting to be done.

• Over seeing mailroom/medical room/Mothers room facilities to provide the standards and quality of experience.

• Technology tools implementation and management.

• Assistance to finance team in preparing the annul budgets.

• Supporting Business EAs for any Adhoc requests.

• Prepare, review and submit MBR & QBR.

• Ensure that the contractors are meeting their commitments on scheduled delivery of trainings.

• Implement cost savings initiatives for the client and optimize efficiency

• Proactively solve problems as they arise.

• Proactively seek to improve the systems and processes of all operations in response to changes in the campus.

• Ensure timely submissions of the invoices and payments clearances with in the specified time lines.

Supplies:

• Stores, Inventory’s and ROL to be looked at and orders to be placed accordingly.

• Ensure there is no stock out issues, supplies should be available all the times

• Raising the requirement to the procurements for supplies

• Adhoc business requirements to be handled

• Approving of Indents on IMT.

• The budgets for the month allocated are utilized.

Education and experience

• Candidate must have a high school diploma or graduate degree

• Minimum 4 years prior experience in facilities/property management, hospitality or related field preferred

• Knowledge of Technology applications, organization skills, strong verbal skills, detail oriented, prioritizing skills, customer service, follow up

• Positive, professional, pleasant attitude, self-motivated; confident, energetic, and flexible

• Strong Customer focus that includes critical thinking, excellent people skills, problem solving, empathy and the ability to interact with a wide range of client staff and demands

• Ability to work independently with little supervision and effectively deal with stressful situations

• Demonstrated experience with continuous improvement initiatives highly desirable

• Demonstrated experience with client reporting and preparation of reports required

A relationship builder

• Client Satisfaction and cost effectiveness;

• Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...