Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit _Chennai
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit _Chennai
- Manage customer assistance operations specifically for credit card hardship cases. - Oversee and coordinate support activities to help customers facing financial difficulties. - Act as a liaison between customers and the credit card hardship assistance unit to ensure effective resolution. - Handle escalations and provide managerial oversight to improve customer satisfaction. - Ensure compliance with company policies and regulatory requirements related to credit card hardship assistance. - Collaborate with internal teams to streamline assistance processes and enhance service delivery. - Monitor team performance and provide guidance to improve efficiency and customer experience. - Maintain detailed records and reports related to customer assistance activities. - Support continuous improvement initiatives within the hardship assistance unit. - Facilitate communication and training for team members on hardship assistance protocols.Job role
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