Intern - GBS HR Services

Intern - GBS HR Services

                                   

 

Area:                                                                              GBS

Department:                                                                  HR Services

Direct Reporting Line:                                                   Team Lead HR Services  

Subsidiary/country:                                                      GBS HR India

Location:                                                                        Gurgaon, India

GSMS Grade:                                                                               P4

Number of Personnel Managed:                                   -

Cost Center/Budget and/or Revenue Responsibility:  No

Duration:                                                                               6 months (Jul – Jan) 

Objective:

Join our dynamic HR Shared Services team and gain hands-on experience in the backbone of global HR operations. This internship offers exposure to process optimization, data management, compliance, and employee lifecycle support across geographies.

Key Responsibilities:

Process Support & Documentation:

• Study HR Shared Services models across industries to identify best practices and suggest process improvements.
• Update and standardize Desk Top Procedures (DTPs)

Data Management & Quality Assurance:

• Perform data validation checks across HR systems
• Support employee file audits for completeness and compliance

Compliance & Policy Research:

• Research country-specific HR regulations and assist in creating compliance fact sheets
• Flag gaps between local norms and existing processes

 Service Delivery & Ticket Analysis:

• Analyse service ticket trends to identify recurring issues
• Suggest automation or process improvements based on findings

Cross-Cultural Insights & Enablement

• Analyse working styles, communication preferences, and workplace expectations of newly transitioned or upcoming countries
• Provide insights to help tailor HR services for smoother integration

Learning & Development Enablement:

• Contribute to designing onboarding materials and training modules for new hires

 

Key Relationships:

• Director HR Services
• Global Functional Teams
• Country HR Leadership and Business Partners
• Payroll & Benefits Services Vendors
• HR Services teams
• Rewards Teams
• Talent Acquisition
• External authorities, consultants, and suppliers

 

 

Eligibility:

MBA graduate in HR or a related field

 

Knowledge, Skills and Abilities:

Must Have:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Curiosity, initiative, and a process-oriented mindset
• Ability to handle sensitive information with confidentiality
• Proficiency in MS Office (Excel, Word, PowerPoint)

Good to have:

• Familiarity with tools like Power Automate, Power BI, AI applications
• Familiarity with HRIS systems is a plus

 

 

 What You’ll Gain

• Exposure to global HR operations and systems
• Tools and techniques for process improvement and documentation
• Practical experience in HR service delivery and compliance
• Opportunity to contribute to real-time projects and initiatives
• Mentorship from experienced HR professionals

 

 

 

Experience Level

Entry Level