Hotel Receptionist

Job SummaryWe are looking for a professional, friendly, and customer-focused Front Office Executive to join our hotel team. The candidate will be responsible for handling guest arrivals and departures, reservations, billing, guest queries, and daily front office operations while ensuring excellent guest service.

• 🔹 Key ResponsibilitiesWelcome and greet guests with a professional and friendly attitude.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, modifications, and walk-in bookings.
• Verify guest documents and maintain accurate guest records.
• Handle guest requests, complaints, and queries promptly.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth operations.
• Prepare and maintain daily front office reports.
• Handle cash, card payments, billing, and settlement of guest accounts.
• Maintain proper records of room status and occupancy.
• Coordinate with travel agents, corporate clients, and OTA bookings.
• Manage telephone calls, emails, and guest communication.
• Ensure proper handover between shifts.
• Follow hotel SOPs, safety procedures, and guest service standards.
• Promote hotel facilities and additional services to guests.
• Maintain cleanliness and professional appearance of the reception area.
• Handle any other front office duties assigned by the Front Office Manager.
• 🎯 Required SkillsGood communication and interpersonal skills.
• Basic computer knowledge.
• Knowledge of MS Office and hotel PMS/software is preferred.
• Good English and Hindi communication skills.
• Customer-service-oriented personality.
• Ability to handle pressure and multiple tasks.
• Good problem-solving and coordination skills.
• Professional grooming and positive attitude.
• 🎓 Qualification & ExperienceMinimum 12th Pass / Graduate.
• Diploma/Degree in Hotel Management or Hospitality preferred.
• 1–3 years of hotel front office experience preferred.
• Freshers with good communication skills may also apply.
• ⏰ Working ConditionsShift-based duty, including morning/evening/night shifts as required.
• Comfortable working on weekends and public holidays.
• Salary will be based on experience, skills, and hotel standards.
• 👔 Grooming StandardsClean and professional uniform/formal attire.
• Well-groomed appearance.
• Polite and respectful behaviour with guests and colleagues.
• Professional communication at all times.

📌 Key Requirement:

The ideal candidate should have a pleasant personality, strong guest-handling skills, good communication, and a service-oriented attitude.