Relationship Manager

JOB DESCRIPTION Position: Relationship Manager Location: Bengaluru, Karnataka Role Overview The Relationship Manager will be responsible for driving business development and revenue generation through outbound telephonic engagement with prospective and existing customers. The role requires the ability to identify and qualify potential leads, build strong customer relationships, communicate service offerings effectively, and guide prospects through the sales cycle while maintaining a high standard of customer experience. Key Responsibilities ● Outbound Sales & Lead Generation: Conduct outbound calls to prospective and existing customers to generate leads, introduce the company’s products and services, identify customer requirements, and drive sales conversions. ● Product & Service Knowledge: Develop and maintain a thorough understanding of the company’s offerings to provide accurate information, address customer queries, and communicate relevant benefits effectively. ● Customer Relationship Management: Build and maintain positive customer relationships through professional communication, timely follow-ups, and customer-focused engagement. ● Lead Qualification: Assess and qualify leads generated through enquiries, referrals, and marketing initiatives by understanding customer needs, eligibility, and level of interest. ● Sales Cycle Management: Manage the sales process from initial contact and lead qualification through follow-up and conversion, ensuring each stage is completed in accordance with the established process. ● Customer Feedback & Objection Handling: Understand and address customer concerns, record feedback and objections, and escalate recurring queries or market insights to the relevant team or management. ● CRM & Documentation: Maintain accurate, complete, and up-to-date customer information, call outcomes, follow-up actions, and sales activity records in the CRM system. ● Sales Reporting & Performance Tracking: Prepare and submit periodic reports on sales activities, lead status, conversions, performance metrics, challenges, and potential business opportunities to the Sales Manager or Team Leader. Key Skills & Competencies ● Strong verbal communication and interpersonal skills. ● Customer-focused approach with the ability to build rapport and maintain professional relationships. ● Persuasive communication, negotiation, and objection-handling abilities. ● A target-oriented mindset with a focus on lead conversion and revenue generation. ● Good follow-up, time-management, and organisational skills. ● Working knowledge of CRM systems and basic sales reporting practices. ● Ability to understand customer requirements and explain products or services clearly. Role Focus: Telephonic business development, customer relationship management, lead qualification, and sales conversion.