Resort Coordinator

Resort Coordinator – Roles & Responsibilities

• Handle day-to-day office and administrative activities of the resort.
• Manage and update online bookings and reservations through booking platforms.
• Check booking enquiries, availability, confirmations and cancellations regularly.
• Coordinate with Resort Manager and other department managers for smooth daily operations.
• Coordinate with customers through phone calls, WhatsApp and emails regarding bookings, enquiries and requirements.
• Respond to customer enquiries professionally and provide accurate information about rooms, packages, facilities, pricing and availability.
• Follow up with customers for booking confirmations and pending enquiries.
• Handle online promotions and digital marketing activities for the resort.
• Coordinate with the management/team for updating offers, packages, photos and promotional content on online platforms.
• Maintain proper records of bookings, enquiries, customer details and daily reports.
• Prepare and maintain basic Excel sheets, reports and office documents.
• Ensure all booking and customer information is updated correctly in the system.
• Follow up on customer feedback and coordinate with the concerned team to resolve issues.
• Monitor incoming calls, emails and online enquiries and ensure timely responses.
• Maintain proper filing and documentation of resort-related records.
• Support the management in special events, group bookings and corporate enquiries.
• Perform other office coordination and administrative duties assigned by the management.

Required Skills

• Good computer knowledge is mandatory.
• Good knowledge of MS Excel, Word, Email and Internet.
• Comfortable handling online booking/reservation platforms.
• Good communication skills in English; Kannada, Telugu and Hindi will be an advantage.
• Good email and telephone communication skills.
• Basic understanding of online promotions/social media.
• Good coordination, follow-up and organizational skills.
• Should be able to work independently and coordinate with multiple departments. 

Office Timing 10.00AM to 07.00PM