Retail Store Manager

A. CLEANLINESS • Store floor and shelves must be clean. • Dusting of products to be done daily. • Follow Deep Cleaning as per schedule.

B. INVENTORY • Boxes must not accumulate on the floor • As per the list, remove inventory from the shelves and pack them, to be sent back to the warehouse. • Global count Goods every week, as per schedule • Make sure all equipment (lights/ AC etc.) are in working condition as per schedule • Follow-up for any maintenance/repair work with the respective agency • Stock to be displayed as per display guidelines

C. DISCIPLINE • Follow grooming standards strictly. • Ensure staff follows grooming standards. • Give extra attention to newcomers. Provide them with on-the-job training, so that they get accustomed to work faster. • Ensure staff is disciplined on the floor (E.g.: No gossiping, No shouting, etc) • Talk to everyone with respect. Address your seniors and customers with Sir/ Madam • Lunch Management: Ensure at least 60% of staff is always present in the store • Do send everyone together for lunch. • Ensure operations are conducted in Planning Time • Concentrate only on sales during Selling Time • In case of doubtful customers, keep an eye on them. If any pilferage by the customer, call the Operations Manager/ Security immediately. Be respectful to the customer unless theft is proven. • Ensure staff mobiles are submitted at lockers

D. SALES • Promote cross-selling and up-selling • Ensure each customer is given service • Approach the customer when he/she walks into your section for help. • Frequently check returning customer and customer who is willing to look for more variety. • Give product training to newly joined staff. • Any suggestions to improve Sales must be discussed with the Operations Manager