CIPTAC Academic Manager

YLG Salon – Job DescriptionAcademic Manager – CPTACDepartment: Training & Development

Designation: Academic Manager – CPTAC

Industry: Salon & Beauty

Location: Head Office / Bengaluru

Reporting To: Management / Head of Operations

1. Job PurposeThe Academic Manager – CPTAC will be responsible for developing, managing and implementing academic and training programmes for YLG Salon. The role involves designing training curriculums, standardising technical education, monitoring trainer performance, conducting assessments and ensuring employees meet the company's professional and service standards.

2. Key ResponsibilitiesA. Academic Planning & Curriculum Development

• Develop structured training programmes for salon professionals.
• Design academic curriculums for hair, skin, makeup and beauty services.
• Prepare training modules, presentations, manuals and assessment materials.
• Ensure training content is aligned with industry standards and company requirements.
• Regularly update course content based on industry trends and new techniques.

B. Training & Development

• Plan and coordinate technical and theoretical training programmes.
• Conduct Train-the-Trainer (TTT) sessions.
• Develop training schedules for new joiners and existing employees.
• Ensure standardised training delivery across all YLG outlets.
• Monitor training effectiveness and employee development.

C. Assessment & Evaluation

• Develop written tests, practical assessments and evaluation methods.
• Conduct periodic assessments of trainees and salon professionals.
• Evaluate technical skills, service knowledge and customer consultation abilities.
• Identify training gaps and implement corrective training programmes.
• Maintain individual employee training and assessment records.

D. Trainer Management

• Recruit, guide and develop professional trainers.
• Monitor trainer performance and training delivery.
• Conduct regular trainer evaluation meetings.
• Ensure trainers follow standardised training procedures.
• Build a strong internal training team.

E. Store Training & Operational Support

• Coordinate with Area Managers, Store Managers and Assistant Store Managers.
• Identify skill gaps at outlet level.
• Conduct technical audits and training visits.
• Improve service quality, productivity, upselling and cross-selling skills.
• Support the operations team in improving employee performance.

F. Documentation & Reporting

• Maintain training attendance and assessment records.
• Prepare monthly training reports.
• Track employee certification and course completion.
• Maintain training calendars and academic documentation.
• Submit training performance reports to management.
• 3. Required QualificationsBachelor's degree in Education, Beauty & Cosmetology, or a relevant field.
• Professional certification in salon, beauty or cosmetology training is preferred.
• Additional academic or training management qualifications will be an advantage.
• 4. Experience5–8 years of experience in salon training, beauty education or vocational education.
• Minimum 2–3 years of experience in a training leadership or academic management role.
• Experience managing trainers and developing structured training programmes.
• 5. Required SkillsStrong leadership and team management.
• Excellent communication and presentation skills.
• Curriculum development and academic planning.
• Technical knowledge of salon services.
• Training assessment and evaluation.
• Planning, coordination and execution.
• Analytical and problem-solving abilities.
• Proficiency in MS Office and PowerPoint.

1. 6. Key Performance Indicators (KPIs)Training programme completion percentage.
2. Employee assessment and certification results.
3. Improvement in technical service quality.
4. Trainer performance and productivity.
5. Reduction in technical and service-related errors.
6. Training effectiveness and employee skill development.
7. Improvement in store-level service standards.
8. Timely completion of training schedules and reports.

Expected Outcome: To establish a structured academic and training system for YLG Salon, develop technically skilled professionals, maintain consistent service standards and improve overall employee competency across all outlets.

One clarification: Does CPTAC refer to a specific YLG training certification/course, or is it the name of your internal training department? This will help me align the JD correctly.