Customer Care Executive

Customer Support Executive – Airtel BlackJob Title: Customer Support Executive

Process: Airtel Black

Experience: 0–4 Years

Education: Graduation Mandatory (10+2+3)

Age: 18–30 Years

Employment Type: Full-Time

Role OverviewWe are looking for enthusiastic and customer-focused Customer Support Executives to join the Airtel Black customer service process. The role involves handling inbound calls, understanding customer concerns, providing effective solutions, and ensuring a smooth and superior customer experience.

This is a great opportunity for fresh graduates and experienced candidates who have strong communication and customer-handling skills and are interested in building a career in customer service.

• Key ResponsibilitiesCustomer SupportHandle inbound customer calls professionally and efficiently.
• Understand, identify, and analyze customer queries and concerns.
• Provide accurate and timely resolutions to customer issues.
• Ensure a positive and seamless customer experience.
• Handle customer complaints with patience and professionalism.
• Maintain a customer-focused approach throughout every interaction.
• Issue Resolution & CoordinationTroubleshoot customer issues and provide appropriate solutions.
• Escalate unresolved issues to the relevant internal teams when required.
• Coordinate with internal departments to ensure seamless issue resolution.
• Follow up on customer concerns where necessary.
• Documentation & Process ComplianceMaintain accurate records of customer interactions and resolutions.
• Update customer information and interaction details in the relevant systems.
• Follow defined processes, quality standards, and organizational guidelines.
• Maintain required productivity and service-quality standards.
• Required Skills & AttributesExcellent communication skills in English, Tamil, and Hindi.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and analytical abilities.
• Effective time-management skills.
• Customer-focused attitude with a commitment to service excellence.
• Ability to remain calm and professional while handling customer concerns.
• Willingness to work in rotational shifts.
• Preferred SkillsBasic technical knowledge.
• Sales orientation and ability to identify customer needs.
• Prior experience in customer service, telesales, or technical support.
• Prior sales experience will be an added advantage.
• Eligibility CriteriaGraduation is mandatory (10+2+3).
• Freshers and candidates with 0–4 years of experience can apply.
• Age: 18–30 years.
• Candidates must be comfortable working in rotational shifts.

Language RequirementsMandatory:

• English
• Tamil
• Hindi
• Work Schedule5 working days per week
• 2 rotational weekly offs
• Rotational shifts
• Night shifts may be applicable based on business requirements.
• Compensation & BenefitsTake-home salary: ₹17,000 – ₹20,000 per month
• Night Shift Allowance
• Split Shift Allowance

Ideal CandidateThe ideal candidate should be a confident communicator, customer-focused, patient, and solution-oriented professional who can efficiently handle inbound customer interactions while maintaining service quality and customer satisfaction.