Customer Relations Executive

We are looking for an experienced and customer-oriented Customer Relationship Executive (CRE) with a minimum of 5 years of experience in the Manufacturing / Automobile industry. The candidate will be responsible for managing customer relationships, handling enquiries, coordinating with internal departments, ensuring timely delivery of products, resolving customer complaints, and maintaining customer satisfaction.

1. Roles & ResponsibilitiesManage and maintain strong relationships with existing customers and business partners.
2. Handle customer enquiries, complaints, feedback, and service-related issues professionally.
3. Coordinate with Sales, Production, Quality, Stores and Dispatch departments to ensure timely delivery of customer requirements.
4. Follow up with customers regarding purchase orders, order status, delivery schedules and pending payments.
5. Prepare quotations, sales orders, customer reports and other relevant documentation.
6. Ensure timely communication with customers regarding order confirmations, production status and dispatch details.
7. Monitor customer satisfaction and take necessary steps to improve customer relationships.
8. Coordinate with the Quality Department for customer complaints, rejections and corrective actions.
9. Maintain customer databases, records and MIS reports.
10. Conduct regular follow-ups with customers to understand their requirements and business expectations.
11. Support the Sales Team in business development activities and customer retention.
12. Ensure proper documentation and compliance with customer-specific requirements.

• Required Skills & CompetenciesMinimum 5 years of experience in Customer Relationship Management in Manufacturing / Automobile industry.
• Good knowledge of manufacturing processes and automobile components.
• Excellent communication and interpersonal skills.
• Strong customer handling and problem-solving abilities.
• Knowledge of MS Office, Excel and ERP systems.
• Ability to coordinate with multiple departments.
• Good negotiation and follow-up skills.
• Ability to work independently and handle multiple customer requirements.
• Strong organizational and time-management skills.
• Preferred Candidate ProfileCandidates with experience in Automobile Ancillaries, Engineering, Auto Components or Mechanical Manufacturing industries will be preferred.
• Experience in handling OEM customers and industrial clients will be an added advantage.
• Should be proactive, responsible and customer-focused.

1. Key Performance Indicators (KPIs)Customer satisfaction and retention.
2. Timely response to customer enquiries and complaints.
3. On-time delivery coordination.
4. Effective resolution of customer issues.
5. Accuracy of customer documentation and MIS reports.
6. Customer relationship development and repeat business.

Short Version for Job PostingPosition: Customer Relationship Executive (CRE)

Industry: Manufacturing / Automobile

Experience: 5+ Years

Qualification: Any Graduate / Diploma (Mechanical preferred)

Location: Bangalore

Job Responsibilities:

• Handle and maintain relationships with existing customers.
• Manage customer enquiries, complaints and feedback.
• Coordinate with Production, Quality, Stores and Dispatch departments.
• Follow up on purchase orders, delivery schedules and pending payments.
• Ensure timely communication regarding order status and dispatch.
• Prepare quotations, customer reports and MIS documentation.
• Coordinate with the Quality Team for customer complaints and corrective actions.
• Support the Sales Team in customer retention and business development.

Required Skills:

• Minimum 5 years of experience in CRE / Customer Coordination in Manufacturing or Automobile industry.
• Experience handling OEM and industrial customers preferred.
• Good communication, negotiation and coordination skills.
• Knowledge of MS Excel, ERP and customer documentation.
• Strong problem-solving and customer-handling abilities.