E-Commerce Manager

E-Commerce Manager – Shopify

Company: Noah Sports Private Limited | Location: Bengaluru

Experience: 3+ years | Department: E-Commerce / Online Sales

Role Purpose

Own the end-to-end Shopify e-commerce business, driving online sales, profitability, customer experience and continuous improvement across Tennis, Badminton, Padel, Pickleball, Squash and other sporting-goods categories.

Key Responsibilities

·        Shopify & Website: Manage Shopify store, product catalogue, collections, merchandising, pricing, promotions, apps, integrations, website performance and technical issues.

·        E-Commerce Operations: Own the complete order lifecycle; coordinate inventory, warehouse, logistics and customer service; monitor fulfilment, returns, refunds, cancellations and customer issues.

·        Product & Merchandising: Manage assortment, product launches, categorisation and product content; analyse SKU/category performance and identify cross-sell, upsell and assortment opportunities.

·        Sales & Commercial Performance: Own Shopify revenue and commercial targets; monitor sales, AOV, gross margin/profit, pricing, promotions, conversion and customer retention; identify growth and profitability opportunities.

·        Marketing & Conversion: Coordinate with internal/agency teams on Google, Meta, SEO and campaigns; manage promotional calendar, landing pages and conversion optimisation initiatives.

·        Analytics & Reporting: Monitor and report revenue, orders, margin, AOV, conversion, traffic, category/SKU performance, customer metrics, inventory, returns and campaign ROI/ROAS; provide actionable recommendations to Management.

Cross-Functional Ownership

Work closely with Management, Marketing, Purchasing, Warehouse, Customer Service, Finance and Technology/Vendors, driving issues to closure rather than merely coordinating between teams.

Key Requirements

Strong hands-on Shopify and e-commerce experience, analytical/Excel skills, knowledge of GA4, SEO, Google Merchant Center and conversion optimisation, with strong problem-solving, communication and execution skills. Sporting-goods e-commerce experience is preferred.

Key KPIs

Revenue & Sales | Gross Margin/Profit | AOV | Conversion | Customer Retention | Order Fulfilment | Stock-outs | Catalogue Accuracy | Traffic | Campaign ROI/ROAS