Business Improvement Lead

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Manager, Business Analysis Practice is accountable for leading the Business Analysis Practice within the Transformation Delivery Hub (TDH), ensuring the profession is equipped to deliver high-quality analysis, stakeholder engagement, problem-solving and business design outcomes across ANZ.

Reporting directly to the General Manager, Transformation Delivery Hub, the role provides leadership across business analysis capability, professional standards, workforce insights, communities of practice and analysis excellence initiatives. The role acts as the principal subject matter expert and advocate for the business analysis profession, shaping practice direction, influencing analysis standards and driving capability uplift across the Transformation Delivery Hub.

The role also provides independent guidance, professional oversight and constructive challenge to delivery teams and leaders, helping ensure initiatives are underpinned by robust analysis, clearly defined business outcomes, well-articulated requirements and effective stakeholder engagement strategies. Through practice insights, reviews and health assessments, the role identifies opportunities to strengthen problem definition, solution design, scope management and business readiness, improving the likelihood of successful delivery outcomes.

Working closely with delivery leaders, practice leads and senior stakeholders, the role promotes contemporary business analysis approaches, supports workforce and capability planning, and builds a high-performing professional community that attracts, develops and retains business analysis talent. The role acts as a trusted advisor to senior stakeholders, influencing analysis approaches, team structures and capability decisions to improve delivery effectiveness and value realisation across the transformation portfolio.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent

What will your day look like?

• Lead the Business Analysis Practice and act as the recognised leader of the profession within the Transformation Delivery Hub
• Define and maintain the vision, priorities and improvement roadmap for the Business Analysis Practice
• Drive adoption of contemporary business analysis approaches, standards and industry best practices
• Provide thought leadership on business analysis capability, organisational maturity and emerging industry trends
• Provide expert advice, coaching and constructive challenge to practitioners, delivery teams and leaders on complex delivery matters
• Review and challenge delivery approaches, team structures and resourcing models to ensure alignment with delivery objectives and organisational standards
• Identify emerging delivery risks, capability gaps and performance issues, escalating and recommending corrective actions where appropriate
• Support teams to resolve complex challenges and strengthen the likelihood of achieving planned outcomes, milestones and benefits
• Support capability models, role profiles and career pathways for business analysis professionals
• Lead practice-wide capability assessments and identify opportunities to strengthen organisational capability
• Partner with Talent & Culture and Workforce Planning teams to identify future capability requirements and talent strategies
• Seek to continuously improve business analysis frameworks, standards, methods, tools and guidance materials
• Provide expert guidance on analysis practices, business problem definition, value identification and requirements quality
• Analyse lessons learned, practice performance indicators and stakeholder feedback to drive continuous improvement

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Demonstrated success in leading large and diverse teams, building organisational capability, and establishing performance frameworks that drive accountability, growth, and sustained business outcomes.
• Significant experience leading or developing business analysis capability, business architecture, process improvement, requirements management or professional practice functions within a regulated organisation
• Experience designing and implementing capability frameworks, learning pathways, accreditation programs or professional development initiatives
• Strong expertise in requirements management, stakeholder engagement, process modelling, business design and solution assessment
• Experience influencing senior stakeholders and driving enterprise adoption of new practices, standards and ways of working
• Experience establishing or leading Communities of Practice, mentoring programs or capability uplift initiatives
• Experience conducting capability assessments, practice maturity reviews, lessons learned reviews or continuous improvement activities
• Familiarity with analysis and collaboration tools such as Jira, Confluence, Miro, Visio, Signavio, ARIS, LeanIX or similar
• Experience with business architecture, operating model design or business process management
• Understanding of data analysis, business intelligence and information management practices
• Passion for growing capability, developing people and advancing the business analysis profession
• Degree in Business, Commerce, Technology, Economics or related discipline

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

23/10/2026, 11.59pm, (Melbourne Australia)