Packaged/SaaS Application Engineer

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Role of ServiceNow Developer OMT-CPQ
Mandatory Skills required-
-ServiceNow Protal
-Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation
-Strong experience with order decomposition, orchestration, fulfilment and activation workflows
-Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules
-End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory
-Attribute mapping between commercial and technical products/services
-Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware
-Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products, bundles and commercial offers
-Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management
-Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations
-Experience working in Agile / SAFe delivery teams, including refinement of features into user stories
Fluent English (German is a plus)

Preferred Skills
-Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes
-Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT
-ServiceNow Product Catalog Management and telecommunications product catalog management
-Integration with CRM, Product Catalog, OSS/BSS and provisioning systems
-Familiarity with TM Forum standards (eTOM, SID, Open APIs)
-Experience with ServiceNow Playbook and IntegrationHub
-Knowledge of Product Inventory and Service Inventory concepts

Mandatory Certifications
-ServiceNow CSA
-ServiceNow CAD

Preferred
-SOMT Accreditation
-ServiceNow CIS certifications (or other relevant ServiceNow implementation certification)
-TM Forum or telecommunications-related certifications are a plus