IT Support Engineer

Job Description – IT Support

Experience: 2-4 Years

Location: Bhubaneswar

Travel: Must be comfortable travelling to different company locations.

Key Responsibilities:

1. Network & Internet Management: Configure and maintain routers, switches, access points, LAN/WAN, Wi-Fi networks, firewalls, and troubleshoot internet connectivity issues. Coordinate with ISPs for ILL connections, uptime, and service support.
2. CCTV & Surveillance Systems: Install, configure, and maintain IP and Analog CCTV cameras, DVRs, NVRs, recording systems, remote access, and CCTV application management.
3. IT Infrastructure & Technical Support: Handle OS installation, MS Office, software configuration, hardware troubleshooting, LAN cabling, network ports, and provide remote and on-site technical support.
4. Firewall & Network Security: Configure and manage firewalls, routers, network security systems, separate SSIDs, and secure Wi-Fi access for employees, visitors, and private office clients.
5. Biometric & Access Control Systems: Install, configure, and troubleshoot biometric attendance machines, access control systems, door controllers, and related applications.
6. Multi-location IT Operations: Independently manage IT infrastructure across company locations, coordinate with vendors and ISPs, resolve technical issues, maintain system documentation, and travel to different centres as required.

Requirements: Strong practical knowledge of networking, CCTV, IT infrastructure, firewall configuration, and technical troubleshooting. Good communication, problem-solving, and vendor coordination skills.