Forklift Service Engineer

Job Title: Service Engineer – Forklift Industry Job Summary: We are seeking a skilled Service Engineer to join our team, specializing in the repair and maintenance of forklifts at customer locations. The ideal candidate will have a strong technical background in mechanical and/or electrical engineering, excellent troubleshooting abilities, and a commitment to ensuring customer satisfaction through prompt and effective service. Key Responsibilities:  On-Site Repairs & Maintenance: o Travel to customer sites to perform routine maintenance, diagnostics, and repairs on forklifts. o Troubleshoot and resolve mechanical and electrical issues to minimize downtime.  Preventive Maintenance: o Conduct scheduled inspections and preventive maintenance to ensure optimal performance and safety.  Customer Support: o Provide technical support and training to customer personnel on forklift operation and maintenance best practices. o Address customer queries and concerns in a professional and timely manner.  Documentation & Reporting: o Maintain accurate service records, including work performed, parts used, and time spent on each job. o Report recurring issues and provide feedback to the engineering and product development teams.  Collaboration: o Work closely with the parts department to ensure availability and proper usage of spare parts. o Collaborate with internal teams to continuously improve service processes and product quality. Qualifications:  Education: o ITI- Machnical ,Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related field.  Experience: o Proven experience in forklift repair and maintenance or a similar field in the material handling industry.  Technical Skills: o Strong troubleshooting skills with a solid understanding of both mechanical and electrical systems. o Familiarity with diagnostic tools and maintenance procedures specific to forklifts.  Certifications: o Relevant certifications in forklift servicing or maintenance are an advantage.  Other Requirements: o Valid driver’s license and willingness to travel extensively. o Excellent communication and customer service skills. o Ability to work independently and manage time efficiently in a field-based role. Working Conditions:  The role is primarily field-based, requiring frequent travel to customer locations.  May involve physical work, including lifting and operating tools.  Occasional weekend or evening work may be required to meet customer service commitments.