Service Engineer

Job Summary:

We are seeking a skilled Service Engineer to join our team, specializing in the repair and maintenance of forklifts at customer locations. The ideal candidate will have a strong technical background in mechanical and/or electrical engineering, excellent troubleshooting abilities, and a commitment to ensuring customer satisfaction through prompt and effective service.

Key Responsibilities:

1. On-Site Repairs & Maintenance:
2. Travel to customer sites to perform routine maintenance, diagnostics, and repairs on forklifts.
3. Troubleshoot and resolve mechanical and electrical issues to minimize downtime.
4. Preventive Maintenance:
5. Conduct scheduled inspections and preventive maintenance to ensure optimal performance and safety.
6. Customer Support:
7. Provide technical support and training to customer personnel on forklift operation and maintenance best practices.
8. Address customer queries and concerns in a professional and timely manner.
9. Documentation & Reporting:
10. Maintain accurate service records, including work performed, parts used, and time spent on each job.
11. Report recurring issues and provide feedback to the engineering and product development teams.
12. Collaboration:
13. Work closely with the parts department to ensure availability and proper usage of spare parts.
14. Collaborate with internal teams to continuously improve service processes and product quality.

Qualifications:

1. Education:
2. ITI- Machnical ,Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related field.
3. Experience:
4. Proven experience in forklift repair and maintenance or a similar field in the material handling industry.
5. Technical Skills:
6. Strong troubleshooting skills with a solid understanding of both mechanical and electrical systems.
7. Familiarity with diagnostic tools and maintenance procedures specific to forklifts.
8. Certifications:
9. Relevant certifications in forklift servicing or maintenance are an advantage.
10. Other Requirements:
11. Valid driver’s license and willingness to travel extensively.
12. Excellent communication and customer service skills.
13. Ability to work independently and manage time efficiently in a field-based role.

Working Conditions:

1. The role is primarily field-based, requiring frequent travel to customer locations.
2. May involve physical work, including lifting and operating tools.
3. Occasional weekend or evening work may be required to meet customer service commitments.