Appointments Executive / Manager

Appointments Executive / Team LeaderCompany: Wizaltia Enterprises

Location: Chennai

Job Type: Full-Time, Permanent

Experience: 0–5 Years

Salary: ₹2,00,000 – ₹4,50,000 per annum

Joining: Immediate Joiners Preferred

About the RoleWe are looking for enthusiastic and customer-oriented professionals to join our Appointments Team. The role involves handling customer enquiries, scheduling consultations and treatments, managing follow-ups, and ensuring an excellent client experience.

We are hiring at both Executive and Manager / Team Leader levels.

Key ResponsibilitiesAppointments Executive (0–2 Years)

• Handle inbound customer calls and messages.
• Convert customer enquiries into confirmed appointments.
• Make outbound follow-up and reminder calls.
• Schedule, reschedule and confirm appointments.
• Share clinic, consultation and treatment information with customers.
• Update customer details and call outcomes in the CRM.
• Maintain accurate records and provide excellent customer service.

Appointments Manager / Team Leader (3–5 Years)

• Manage, mentor and monitor the appointments team.
• Set daily targets and track individual and team performance.
• Oversee appointment scheduling across doctors, consultants and treatment rooms.
• Monitor appointment conversion, no-shows, call quality and follow-ups.
• Handle escalations and complex customer queries.
• Prepare MIS reports and coordinate with clinic operations and marketing teams.
• Train team members on calling scripts, processes and CRM usage.
• Required SkillsExcellent verbal communication in English and Tamil.
• Good customer handling and interpersonal skills.
• Knowledge of appointment scheduling and follow-ups.
• Basic computer knowledge and data entry skills.
• Familiarity with CRM software.
• Good organisational and problem-solving skills.
• Leadership and team-handling skills (for Manager / Team Leader candidates).
• Advanced MS Excel and MIS reporting (preferred for Manager / Team Leader candidates).
• EligibilityAny graduate can apply.
• Freshers with excellent communication skills are welcome for Executive positions.
• 3+ years of relevant experience with team-handling exposure is required for Manager / Team Leader positions.
• Candidates must be fluent in English and Tamil.
• Immediate joiners preferred.

Interested candidates can apply now!