Receptionist / Front Office Executive

Job Description – Front Office SupervisorCompany: Crestmont Hotels

Department: Front Office

Industry: Hospitality

Position: Front Office Supervisor

Experience: 2–3 Years

Location: As per hotel requirement

Job SummaryWe are looking for a professional and customer-oriented Front Office Supervisor to manage daily front desk operations, supervise front office staff, and ensure excellent guest service. The ideal candidate should have strong communication, leadership, and problem-solving skills, preferably with experience in the hotel industry.

• Key ResponsibilitiesSupervise daily front office operations, including guest check-in and check-out.
• Ensure a smooth and pleasant guest experience throughout their stay.
• Manage room reservations, guest inquiries, and special requests.
• Handle guest complaints professionally and resolve issues promptly.
• Supervise, guide, and train front office team members.
• Coordinate with Housekeeping, Reservations, F&B, and other departments.
• Maintain accurate guest records, reports, and front office documentation.
• Monitor room availability, occupancy, and billing procedures.
• Ensure compliance with hotel policies, service standards, and SOPs.
• Assist the Front Office Manager in daily operations and reporting.
• Required Skills & QualificationsGraduate or diploma in Hotel Management or a related field.
• 2–3 years of experience in Front Office operations, preferably in the hospitality industry.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Knowledge of hotel PMS software and reservation systems.
• Ability to manage a team and work in shifts.
• Professional appearance and a guest-focused attitude.