Operations Executive (B2C)

Department: E-commerce Operations

Experience: 1–3 Years

About KidologyKidology is India's first screen-free, STEM and learning-based educational toy brand for children aged 0–5 years. We create engaging and educational toys that support early childhood development through play.

Role OverviewWe are looking for a proactive and detail-oriented Operations Executive to manage daily B2C orders received through our website. The candidate will be responsible for end-to-end order processing, shipment tracking, NDR management, returns, inventory coordination, and ensuring timely order fulfillment and delivery.

• Key ResponsibilitiesProcess and manage daily B2C orders received through the company's website.
• Verify order details, payment status, shipping addresses, and order information.
• Coordinate with the warehouse team for order picking, packing, invoicing, and dispatch.
• Generate shipping labels and coordinate with courier partners for timely deliveries.
• Handle NDR (Non-Delivery Report) management, including identifying failed delivery attempts, coordinating with customers for confirmation, updating delivery instructions, and following up with courier partners for reattempts.
• Monitor shipment statuses and resolve delivery delays, failed deliveries, and address-related issues.
• Manage order cancellations, returns, exchanges, refunds, and RTO (Return to Origin) cases.
• Track RTO shipments and identify reasons for non-delivery to help reduce RTO rates.
• Monitor inventory availability and coordinate with the warehouse team to resolve stock discrepancies.
• Maintain accurate records of orders, dispatches, NDR cases, returns, and pending shipments.
• Coordinate with the customer support team to resolve order and delivery-related queries.
• Prepare daily and weekly reports on order processing, dispatches, NDR, RTO, cancellations, and returns.
• Identify operational issues and suggest improvements to order fulfillment and delivery processes.
• Required Skills & QualificationsGraduate in any discipline.
• 1–3 years of experience in B2C e-commerce or D2C operations.
• Hands-on experience in website order processing and shipment management.
• Prior experience handling NDR, RTO, and courier coordination is preferred.
• Working knowledge of MS Excel or Google Sheets.
• Familiarity with Shopify, WooCommerce, Shiprocket, Unicommerce, ClickPost, or similar platforms is an advantage.
• Strong communication, coordination, problem-solving, and follow-up skills.
• Ability to manage high-volume orders and meet daily dispatch timelines.

Ideal CandidateA candidate who has hands-on experience managing B2C website orders and independently handling NDR follow-ups, courier coordination, and RTO reduction for a D2C or e-commerce brand.