Telesales Executive

Job Description: Holiday Cruise Sales Expert

Division: B2C Sales

Reporting To: Team Leader

Location : Kochi

Experience: 1+ years in luxury sales, hospitality, travel, or premium holiday sales

QualificationAny bachelor’s degree with good communication skills in English and one South Indian language and Hindi

Role Overview

The Holiday Cruise Sales Expert will be the first point of contact for travelers looking to experience premium cruise holidays. This role is ideal for individuals passionate about sales, customer engagement, and delivering exceptional travel experiences.

The candidate will be responsible for understanding customer preferences, recommending suitable cruise packages, and creating personalized holiday experiences. The role involves interacting with customers through inbound calls, outbound calls, and WhatsApp sales channels.

Success in this role will be measured through lead conversion, revenue generation, sales targets, and customer retention. The candidate will work towards achieving individual and team-based goals while maintaining high standards of customer service and professional communication.

Key Skills & Expertise

• Strong lead conversion and upselling skills.
• Excellent verbal and written communication skills.
• Professional call handling and email etiquette.
• Strong negotiation and persuasion abilities.
• Ability to handle premium and high-net-worth clients professionally.
• Effective time management and follow-up skills.

Key Responsibilities

• Conduct inbound and outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
• Understand customer preferences and recommend suitable cruise packages.
• Upsell and cross-sell premium cabins, suite experiences, and onboard services such as dining, spa, and entertainment.
• Follow up with potential leads to close sales and ensure a seamless booking experience.
• Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach.
• Maintain a polished, professional, and structured approach in all customer interactions.
• Ensure high call quality standards through clear, confident, and persuasive communication.
• Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
• Track sales performance, lead conversion, and revenue metrics.
• Stay updated on cruise schedules, promotions, and competitor trends.
• Achieve individual and team sales targets while maintaining customer satisfaction.

Why Join Us?

• Opportunity to build a career in the premium cruise and luxury travel industry.
• Competitive salary with performance-based incentives.
• Career growth opportunities in the hospitality and travel sector.
• Structured and professional work environment.