Receptionist / Front Office Executive

A3M CONSTRUCTION & DEVELOPERSJOB DESCRIPTION (JD)Position: Receptionist / Front Office ExecutiveCompany Name: A3M Construction & Developers

Job Location: Sector 10, Greater Noida West, Uttar Pradesh

Department: Administration

Reporting To: Admin Manager / Management

Employment Type: Full-Time

Salary Range: ₹12,000 – ₹20,000 per month

Office Timings: 9:30 AM to 6:30 PM

1. Job PurposeThe Receptionist / Front Office Executive will be responsible for managing front desk operations, handling telephone calls, greeting visitors, maintaining office records, coordinating appointments, and providing administrative support to ensure the smooth functioning of daily office activities.

• 2. Key ResponsibilitiesManage front desk operations and maintain a professional reception area.
• Greet and attend to clients, visitors, vendors, and business associates in a courteous manner.
• Handle incoming and outgoing telephone calls and transfer them to the concerned departments.
• Maintain visitor registers, courier records, appointment schedules, and other administrative documentation.
• Receive, record, and distribute incoming and outgoing correspondence and courier deliveries.
• Coordinate client visits, meetings, and appointments with the concerned departments.
• Assist in document preparation, printing, scanning, photocopying, filing, and record maintenance.
• Coordinate with HR, Admin, Sales, CRM, Accounts, and other departments for routine office requirements.
• Monitor office stationery and other front office requirements and report shortages to the concerned authority.
• Ensure timely communication of messages, inquiries, and important information to the relevant employees.
• Maintain confidentiality of company information and adhere to organizational policies and procedures.
• Perform other administrative duties as assigned by the reporting manager.

3. Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)Key Responsibility Area (KRA)Key Performance Indicator (KPI)Front Desk ManagementProfessional handling of visitors and maintenance of reception standardsTelephone ManagementTimely and courteous handling of incoming callsVisitor ManagementAccurate maintenance of visitor recordsClient CoordinationTimely communication and coordination with concerned departmentsAppointment ManagementAccurate scheduling and coordination of meetingsDocumentation & RecordsProper and timely updating of office registers and recordsCourier ManagementAccurate recording and timely distribution of courier deliveriesAdministrative SupportCompletion of assigned administrative tasks within stipulated timelinesInterdepartmental CoordinationEffective coordination with internal departmentsOffice ManagementMaintenance of cleanliness, organization, and discipline at the receptionAttendance & PunctualityAdherence to prescribed office timings and attendance policiesProfessional ConductMaintenance of professional communication, confidentiality, and workplace etiquette

4. Key Performance StandardsThe employee's performance shall be evaluated on the following parameters:

• Accuracy and completeness of records and documentation.
• Timeliness in handling calls, visitors, correspondence, and administrative tasks.
• Professional conduct and communication with clients, visitors, and employees.
• Effective coordination with internal departments.
• Compliance with company policies, procedures, and office timings.
• Overall efficiency in managing front office operations.
• 5. Qualifications and CompetenciesMinimum qualification: 12th Pass; graduation preferred.
• Prior experience in front office, reception, or administrative support will be an advantage.
• Basic computer proficiency, including MS Office, email, and internet applications.
• Good communication skills in Hindi and basic English.
• Strong organizational, interpersonal, and coordination skills.
• Professional attitude, punctuality, discipline, and attention to detail.
• Ability to handle multiple tasks and maintain confidentiality.
• 6. Salary & Employment ConditionsSalary: ₹12,000 – ₹20,000 per month, based on qualifications, skills, and experience.
• Working Hours: 9:30 AM to 6:30 PM.
• Work Location: Sector 10, Greater Noida West, Uttar Pradesh.
• Employment Type: Full-Time, On-Site.
• Weekly Off and Leave: As per company policy.

7. Performance EvaluationPerformance shall be reviewed periodically by the reporting manager based on the defined KRAs and KPIs, work quality, punctuality, professional conduct, and overall contribution to administrative efficiency. Any additional responsibilities assigned by management shall also form part of the performance assessment.

Note: The employee is expected to perform all assigned duties responsibly and comply with the rules, policies, and administrative procedures of A3M Construction & Developers.