Senior Manager, Product

About the role

The Senior Manager, Product role sits within BT International – Strategy & Product, combining end-to-end ownership of a flagship self-service platform (Global Fabric portal) with leadership of pricing, costing, and CPQ capabilities across BT’s global connectivity, digital, and managed service propositions.

The benchmark for what a NaaS platform should feel like is the best born-digital infrastructure experiences: instant provisioning, API-first architecture, clean self-service UX, and a buying journey closer to e-commerce than enterprise procurement. This role leads that evolution – moving from legacy, ticket-based workflows to modern, platform-led and aaS commercial models.

You will own both the product experience and the underlying commercial engine, ensuring that customers can seamlessly discover, configure, price, and consume services in a scalable, intuitive way. This includes accountability for the Global Fabric portal roadmap and the pricing frameworks that underpin BT’s propositions globally.

This role directly impacts:

• Revenue growth and margin performance through better pricing decisions, commercial models, and feature adoption
• Sales effectiveness via clear, fast, and scalable pricing and configuration capabilities
• Customer experience by delivering intuitive, self-service solutions with transparent, consumption-driven pricing

You will play a central role in BT’s strategy to simplify, standardise, and scale how we build, price, and deliver products across international markets.

What you’ll be doing

• End-to-End Product Ownership: Define, own, and communicate the product vision and roadmap for the Global Fabric portal, aligning customer experience, platform capabilities, and commercial models.

• Customer Obsession: Develop a deep understanding of enterprise customer needs by engaging in onboarding, analysing usage data, and exploring support interactions to identify pain points and opportunities.

• Pricing & Commercial Strategy Leadership: Define pricing approaches that support subscription, usage-based, and solution-led models, ensuring competitiveness, scalability, and profitability.

• Financial Modelling & Costing: Own and evolve cost models and pricing structures across connectivity, UCaaS, SD-WAN, Contact Centre, and managed services, translating complexity into scalable frameworks.

• Cross-Functional Delivery: Work closely with Product, Engineering, Design, Sales, Operations, and Finance to deliver high-quality releases and commercial capabilities on a predictable cadence.

• CPQ & Platform Enablement: Improve pricing and configuration tools, transitioning from manual/Excel-based models toward integrated, scalable CPQ solutions aligned with platform-led delivery.

• Metrics-Driven Decision Making: Define and track key product and commercial KPIs (e.g. self-service adoption, time-to-activate, pricing efficiency, deal cycle time, CSAT/NPS) to guide prioritisation and measure impact.

• Stakeholder Management: Navigate and align competing priorities across global stakeholders, clearly articulating trade-offs and building consensus.

• Sales & Deal Support: Partner with Sales on complex, multi-product deals, ensuring pricing structures balance growth, competitiveness, and margin.

• Governance & Standardisation: Establish and maintain pricing governance, frameworks, and approval processes to drive consistency and control at scale.

• Market & Competitive Insight: Continuously benchmark against leading NaaS, cloud, and infrastructure platforms, using market, customer, and competitor insights to shape both product and pricing strategies.

• Team Leadership: Lead and develop a global team, building strong capability across product management, pricing, and commercial modelling disciplines.

Essential Skills / Experience

ESSENTIAL

• Significant experience in product management, pricing, or commercial strategy roles within telecoms, technology, or digital services environments

• Strong domain understanding of networking, connectivity, or cloud-based platforms (e.g. NaaS, SD-WAN, UCaaS)

• Proven track record of owning complex products or platforms, ideally including self-service portals or enterprise applications

• Experience developing pricing strategies for subscription, usage-based, or managed services models

• Advanced financial modelling capability with strong analytical rigour and data-driven decision-making

• Experience supporting complex, multi-product and multi-country deals

• Strong stakeholder management skills, with the ability to influence Product, Sales, Finance, and Technology teams

• Ability to translate complex technical and financial concepts into clear, actionable frameworks

• Experience working in agile delivery environments, defining requirements, and collaborating with engineering teams

• Excellent communication skills – able to articulate product vision, pricing strategy, and trade-offs clearly and effectively

• Strong commercial judgement, balancing customer value, competitiveness, and profitability

DESIRABLE

• Experience in international telecoms, infrastructure, or cloud platform organisations

• Familiarity with CPQ platforms (e.g. Salesforce CPQ) and pricing system transformation

• Experience in platform-led or digital transformation programmes

• Background in B2B SaaS with self-service or product-led growth models

• Track record of improving self-service adoption, reducing time-to-provision, or scaling pricing capabilities

• Understanding of consumption-based and outcome-based commercial models

• Interest in emerging technologies such as AI-driven UX, intelligent automation, and predictive configuration in digital platforms