Customer Relations Officer

Job Summary

The Post Sales & Sales Coordination Executive will be responsible for managing customer

coordination activities after flat bookings, ensuring smooth documentation, payment

verification, and registration processes. The role also supports the marketing and sales teams

in campaign execution, vendor/platform payment management, and operational assistance

during team member absences or peak workload periods.

The ideal candidate should possess strong coordination skills, customer handling abilities,

attention to detail, and the capability to manage multiple responsibilities in a fast-paced real

estate environment.

Key Responsibilities

Post Sales Coordination

·       Handle all post-sales customer coordination activities from booking until registration

·       completion.

·       Verify customer payment schedules, receipts, and outstanding dues.

·       Coordinate with finance/accounts teams for payment confirmations and

·       reconciliations.

·       Ensure all required customer documents are collected and maintained properly.

·       Coordinate registration schedules and assist customers through the registration

·       process.

·       Maintain regular follow-up with customers regarding pending payments and

·       documentation.

·       Prepare and maintain customer status reports and registration trackers.

Sales & Marketing Coordination

·       Support the sales team in executing marketing campaigns and promotional activities.

·       Coordinate with external sales platforms, channel partners, and marketing vendors.

·       Process and track payments related to sales platforms, campaigns, and promotional

·       activities.

·       Assist in campaign data management, lead allocation, and follow-up coordination.

·       Provide operational support to the marketing team during staff week-offs or absences.

·       Coordinate with internal departments to ensure smooth execution of sales and

·       marketing initiatives.

·       Administrative & Reporting Responsibilities

·       Maintain accurate MIS reports related to bookings, collections, registrations, and

·       campaign activities.

·       Ensure proper filing and documentation of customer records and agreements.

·       Assist management with sales and customer service reports as required.

·       Support process improvements for customer experience and operational efficiency.

Required Skills

·       Strong communication and customer coordination skills.

·       Good knowledge of real estate sales and post-sales processes.

·       Attention to detail and documentation accuracy.

·       Ability to handle multiple tasks simultaneously.

·       Good coordination and follow-up skills.

·       Proficiency in MS Office (Excel, Word, Outlook).

·       Basic understanding of CRM software and sales tracking systems.

Qualifications

·       Bachelor’s Degree in Business Administration, Commerce, Marketing, or related

·       field.

·       2–5 years of experience in real estate post-sales, CRM, sales coordination, or

·       marketing coordination roles preferred.

·       Preferred Attributes

·       Experience in residential apartment projects.

·       Ability to work cross-functionally with sales, finance, and marketing teams.

·       Strong organizational and time management skills.

·       Customer-focused and proactive approach.