Customer Service Representative

Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.

Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively.

Key Responsibilities

•Handle inbound customer calls and provide accurate information regarding banking products and services.

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Clarify customer queries and determine appropriate solutions.

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Research, troubleshoot, and resolve issues efficiently.

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Escalate unresolved queries to the appropriate department when needed.

Complete transactions and maintain accurate documentation.

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Cross-sell suitable banking products based on customer requirements.

Transportation: Two way cab transportation or ₹2,000 Transport Allowance {per day 80rs}