Customer Support Associate

LYROS – Hiring Customer Support Associates (Voice & Non-Voice)

LYROS, an organisation with a presence in 17 countries, is hiring enthusiastic and customer-focused Customer Support Associates for full-time, work-from-office opportunities. Freshers and experienced candidates with 0–3 years of experience are welcome to apply. The salary package ranges from ₹17,000 to ₹45,000 per month (₹2.04–₹5.40 LPA), including PF, Bonus, Incentives and Shift Allowance. Candidates will be responsible for handling customer queries through calls, emails and chat, providing accurate information and timely resolutions, troubleshooting customer issues, guiding customers, maintaining professional communication, recording customer interactions and updating CRM systems, escalating complex issues to the appropriate teams, and achieving Quality, Productivity and Customer Satisfaction (CSAT) targets. Applicants must be graduates from any discipline with excellent English communication skills. Knowledge of Hindi and other regional languages will be an added advantage. Candidates should also have good listening and problem-solving abilities, basic computer knowledge, and a willingness to work in rotational shifts. The role offers 5 working days per week. Interested candidates can apply now for an opportunity to attend interviews with leading MNC client companies. Final selection and salary will depend on the respective company's hiring process and applicable policies.