Back Office Executive

Absolutely, let's put that together.

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Job Title: Laboratory Billing & Customer Care Manager

Job Description:

We are seeking an organized and detail-oriented individual to oversee the billing, reporting, and customer care operations within our laboratory. The ideal candidate will manage all financial transactions, ensure accurate day-to-day reporting, and provide exceptional customer service to our clients.

Key Responsibilities:

- Manage the end-to-end billing process, including invoice generation, payment tracking, and reconciliation.

- Prepare and maintain daily, weekly, and monthly reports on laboratory operations, financials, and client interactions.

- Serve as the primary point of contact in customer care, addressing inquiries, resolving billing concerns, and ensuring client satisfaction.

- Collaborate with laboratory staff to gather necessary data for reports and ensure compliance with all relevant standards.

- Implement process improvements to enhance billing accuracy, reporting efficiency, and customer service quality.

Qualifications:

- Proven experience in billing, finance, or customer service roles, preferably in a laboratory or healthcare setting.

- Strong analytical skills with a keen attention to detail.

- Excellent communication and interpersonal abilities.

- Familiarity with billing software and customer relationship management (CRM) systems is a plus.