Courier Dispatch & NDR Executive

Sidhi Marwadi is looking for a Courier Dispatch & NDR Executive to manage ecommerce dispatch, courier coordination, shipment tracking and stuck-order resolution from its Jodhpur office.

This is a computer-based courier-operations position. It is not a delivery-boy or field-delivery role. Preference will be given to candidates who have worked in the back office, operations desk, hub or customer-support team of a courier, logistics, ecommerce or shipping-aggregator company.

Key Responsibilities:

• Process daily ecommerce and other dispatch orders.

• Generate or coordinate AWB numbers, manifests, labels and courier bookings.

• Check whether all scheduled parcels have been picked up by the courier.

• Monitor pickup pending, in-transit, out-for-delivery, NDR, RTO, lost and damaged shipments.

• Take same-day action on every NDR.

• Contact the courier hub, customer, courier support team, account manager or shipping aggregator as required.

• Escalate fake delivery attempts and repeated delivery failures.

• Follow up on shipments stuck at hubs or without movement.

• Handle address issues, customer-unavailable cases and reattempt requests.

• Monitor RTO shipments and identify avoidable RTO reasons.

• Raise and follow up on lost, damaged, weight-discrepancy and courier-billing claims.

• Reconcile COD remittances and identify payment differences.

• Coordinate with customer care, packing, accounts and warehouse teams.

• Maintain a daily pending-shipment and ageing report.

• Record the current status, responsible person, next action and deadline for every unresolved shipment.

• Prepare weekly reports for NDR, delivery, RTO, fake attempts, claims and COD issues.

Mandatory Requirements:

• Minimum 1 year of courier, logistics, ecommerce fulfilment, NDR or shipping-operations experience.

• Candidate must have handled courier work on a computer.

• Understanding of AWB, manifest, OFD, NDR, RTO, COD and proof of delivery is required.

• Basic Excel, email and internet skills are mandatory.

• Experience with Delhivery, Blue Dart, Xpressbees, Ecom Express, Shadowfax, Shiprocket or another courier/shipping platform will be an advantage.

• Male candidates based in Jodhpur or ready to relocate to Jodhpur will be considered.

Selection Process:

1. Initial telephone screening.
2. Courier-operations knowledge discussion.
3. Five stuck-AWB practical exercise.
4. Fake-attempt escalation email test.
5. Basic Excel filtering test.
6. Final in-person interview.

Work Location: Jodhpur, Rajasthan

Work Mode: Full-time, work from office

Working Hours:9:30-6:30

Weekly Off

Salary: ₹14,000–₹20,000 per month, depending on courier experience and practical test.