Quality Analyst
Teleminds InfotechFixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Walk-in interview
Date: 13 Oct 2026 - 17 Oct 2026 | Time: 09.00 am - 02.30 pm...
12 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC), One-way cab
Job Description
Job Description
Main responsibilities
- Listen to recorded or live customer calls.
- Check communication skills, accuracy, professionalism, empathy, and adherence to scripts/processes.
- Identify errors such as incorrect information, compliance violations, or poor customer handling.
- Provide feedback and coaching to agents.
- Prepare quality reports and track agent/team performance.
- Identify recurring issues and suggest process improvements.
- Work with Team Leaders, Operations, and Training teams to improve call quality.
- Conduct calibration sessions to ensure QA scores are consistent.
- Shift Timings(6:00am to 3:00pm) {Monday to Saturday}
(8:00am to 5:00pm) {Monday to Saturday}
(3:00pm to12:00am){Monday to Saturday}
Cab facilities for Odd hours are available.
For applying please share your CV to hr.recruiter6@telemindsinfotech.com
or share cv to HR Priyadarshini @9123761574
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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