Inbound Customer Service Advisor

Tittle: Inbound customer support Agent

Shifts: Rotational night shifts

Mode: Work from office

Location: Mangalore

Requirements:

• Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
• Proficient in English (verbal and written) – must meet proficiency scale requirements.
• Strong customer service skills, demonstrated through interviews and role play evaluations.
• Ability to learn and comprehend training material in English.
• Excellent active listening and communication skills.
• Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
• Good PC and internet navigation skills, including browser and system operations.
• Typing-by-touch proficiency with high accuracy.
• experience in self-directed training and PC-based learning (preferred).
• Ability to handle sensitive information and follow background check compliance standards.
• Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
• Prior experience in a multilingual contact center or customer support environment.
• Familiarity with financial services, payment systems, or card member services is a plus.