Customer Care Executive

Job SummaryWe are seeking a customer-focused and proactive Customer Service Associate to provide exceptional support to customers through phone, email, chat, and other communication channels. The ideal candidate will address customer inquiries, resolve issues efficiently, and ensure a positive customer experience while maintaining company standards.

• Key ResponsibilitiesHandle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries regarding products, services, orders, and account information.
• Resolve customer complaints professionally and within defined service levels.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure issue resolution and satisfaction.
• Meet individual and team productivity, quality, and customer satisfaction targets.
• Stay updated on company products, services, policies, and procedures.
• Identify opportunities to improve customer experience and process efficiency.
• Required QualificationsHigh school diploma or equivalent; Bachelor's degree preferred.
• 0-3 years of experience in customer service, call center, or related roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and experience with MS Office applications.
• Willingness to work in shifts, including weekends and holidays if required.
• Preferred SkillsExperience with CRM tools such as Salesforce, Zendesk, or Freshdesk.
• Strong customer handling and conflict resolution skills.
• Typing and data entry proficiency.
• Ability to work independently and collaboratively within a team.
• Key CompetenciesCustomer Focus
• Communication Skills
• Problem Solving
• Adaptability
• Teamwork
• Time Management
• KPIsCustomer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Average Handling Time (AHT)
• Service Level Adherence
• Quality Scores

Experience: 0-3 Years

Qualification: Graduate/Undergraduate (as per business requirement)

Location: Mohali,

Contact HR: Yamanur 9449900627

yamanurappa.kuri@teleperfomance.com