Customer Care Executive
WebbizzareFixed
₹20,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹20,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob Description
About the role: We are looking for enthusiastic and communication-driven Interns to join our Customer Service team. In this role, you will interact with customers to collect feedback on the company products and handle negative feedback by resolving customer concerns through calls, WhatsApp messages and Facebook messaging. You will play an important role in maintaining customer satisfaction and supporting overall service quality.
Specifically, this role will involve:
● Contacting customers through WhatsApp messages, phone calls, and Facebook messaging to collect feedback on purchased products and services
● Handling negative feedback by understanding customer concerns and resolving queries in a professional and empathetic manner
● Maintaining proper records of customer feedback and ensuring timely follow-ups with customers
● Supporting the Quality Team in identifying recurring issues and improving customer satisfaction
● Ensuring timely follow-ups with customers to confirm issue resolution
● Maintaining polite, empathetic, and professional communication with customers at all times
An ideal candidate will have:
● Confidence in communicating with customers through WhatsApp, calls, and Facebook messaging
● Strong communication skills (Hindi & English both)
● Good listening skills and the ability to understand customer concerns quickly
● Patience and professionalism while handling customer complaints or negative feedback
● A positive attitude, willingness to learn, and ability to adapt to new processes
Job role
Job requirements
About company
Similar jobs you can apply for
Counsellor (Career / Visa)Visa Counsellor
White Wave Immigration ConsultantsWork from OfficeFull TimeAny experienceBasic EnglishCustomer Support Executive
Shaadi.ComFull TimeMin. 1 yearBasic EnglishTelecaller
Zenith GlobalWork from OfficeFull TimeAny experienceBasic EnglishSenior Telecalling Officer
Corporatte Bfinancial ServicesWork from OfficeFull TimeMin. 6 monthsBasic EnglishCustomer Relations Officer
i way solutionsWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishEmail Support Executive
i way solutionsWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 20,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 22 Oct 2026. For more details, download apna app and find Night Shift jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!