Collection Telecaller

· Contact customers calls regarding pending payments.

· Follow up with customers to ensure timely repayment of outstanding dues.

· Negotiate payment arrangements and secure Promise to Pay (PTP) commitments.

· Maintain accurate call records and update customer interactions in the system.

· Meet daily, weekly, and monthly collection targets.

· Resolve customer queries related to payment dues professionally.

· Escalate unresolved cases to the Team Leader when required.

· Ensure strict adherence to RBI guidelines, company policies, and compliance standards.

· Maintain a professional, polite, and customer-centric approach during every interaction.

· Customers ko pending payment ke regarding calls karna.

· Customers ke saath regular follow-up karke timely repayment ensure karna.

· Payment arrangements discuss karna aur Promise to Pay (PTP) commitments lena.

· Har customer interaction aur call details ko system mein accurately update karna.

· Daily, weekly aur monthly collection targets achieve karna.

· Customers ke payment-related queries ko professionally handle aur resolve karna.

· Jo cases resolve na ho paaye unhe Team Leader ko timely escalate karna.

· Har call ke dauran RBI guidelines, company policies aur compliance standards ka strictly follow karna.

· Har customer ke saath polite, professional aur customer-friendly manner mein baat karna.