Job Description – IT Support / IT Administrator

Role OverviewWe are looking for an IT Support / IT Administrator to manage the company’s day-to-day IT requirements. The role will be responsible for providing technical support to employees, troubleshooting computer and network-related issues, maintaining system inventory, managing software and IT licences, and ensuring that company IT systems and equipment remain operational and properly maintained.

Key Responsibilities1. IT Support & Troubleshooting

• Provide day-to-day technical support to employees for computer, laptop, printer and other IT-related issues.
• Diagnose and resolve hardware and software problems.
• Troubleshoot operating system, application, email, internet and connectivity issues.
• Install, configure and maintain computers, laptops, printers and other IT equipment.
• Assist employees with basic technical queries and system-related issues.
• Coordinate with external IT vendors/service providers when required.

2. System & Asset Management

• Maintain an up-to-date inventory of all company laptops, desktops, monitors, printers, networking equipment and other IT assets.
• Maintain records of asset allocation to employees.
• Track new purchases, replacements, repairs and disposal of IT equipment.
• Ensure all IT assets are properly documented and accounted for.
• Conduct periodic checks of IT assets and update inventory records.

3. Software & Licence Management

• Maintain a complete record of all software, applications and IT licences used by the company.
• Track licence validity, renewal dates and subscription costs.
• Ensure software licences are renewed before expiry.
• Monitor software installations and ensure only authorised/licensed software is used.
• Maintain records of user access and subscriptions for relevant applications.

4. Network & Connectivity Support

• Troubleshoot basic internet, Wi-Fi, LAN and connectivity issues.
• Coordinate with the internet/network service provider for outages and technical problems.
• Support basic configuration and maintenance of routers, switches and other networking equipment.
• Monitor recurring connectivity issues and coordinate appropriate solutions.

5. IT Security & Maintenance

• Ensure company computers have appropriate antivirus/security software installed and updated.
• Assist with system updates, patches and routine maintenance.
• Support basic user access and password-related requirements.
• Follow company policies relating to data security and access to company systems.
• Escalate any suspected security or data-related issues to management immediately.

6. Employee Onboarding & Offboarding

• Prepare laptops/computers and required software for new employees.
• Set up required user accounts, applications and access.
• Maintain proper records of IT assets issued to employees.
• Collect and check IT equipment during employee exit/offboarding.
• Disable or coordinate removal of access as required.

7. Vendor & IT Service Coordination

• Coordinate with external vendors for hardware repairs, AMC services, internet, software and other IT requirements.
• Obtain quotations where required and maintain records of IT-related purchases and services.
• Follow up on pending repairs, replacements and service requests.
• Required Skills & QualificationsBachelor's degree or diploma in IT, Computer Science, or a related field preferred.
• 2–4 years of experience in IT support, desktop support or IT administration.
• Good knowledge of Windows operating systems and common business applications.
• Strong troubleshooting and problem-solving skills.
• Basic understanding of computer hardware, networking, Wi-Fi and internet connectivity.
• Experience in maintaining IT asset and software licence records.
• Good communication and employee-support skills.
• Ability to manage multiple IT issues and prioritise urgent requirements.
• Strong organisational skills and attention to detail.
• Preferred ExperienceExperience supporting 30–100+ employees in an office environment.
• Experience with Microsoft 365 or similar business applications.
• Experience managing laptops, desktops, printers and networking equipment.
• Experience coordinating with external IT vendors.
• Familiarity with basic IT security and data protection practices.
• Key ExpectationsEnsure employees receive timely support for IT-related issues.
• Maintain accurate and updated IT asset and licence records.
• Minimise downtime caused by computer, software or connectivity issues.
• Ensure all company IT equipment is properly tracked and maintained.
• Proactively identify recurring IT issues and recommend practical solutions.
• Maintain confidentiality of company information and systems.